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Terms of Use

Terms of Use

1. Who We Are and What These Terms Cover

These terms govern your access to and use of the OPPO Store website at https://www.oppo.com/za/store, any OPPO Store mobile application made available for South Africa, and related OPPO Store pages, account functions and online features (the Platform).

The Platform is operated for South Africa by Boang Technology Proprietary Limited t/a OPPO SA, registration number 2020/162436/07, with its principal place of business at 1F, Building 9, Woodmead Estate Office Park, Woodmead, South Africa (OPPO Store, we, us or our). Boang Technology Proprietary Limited t/a OPPO SA is authorised by Guangdong OPPO Mobile Telecommunications Corp., Ltd. to operate the Platform and sell OPPO products in South Africa.

These terms apply to use of the Platform. Purchases are governed by the Terms and Conditions of Sale, and specific operational matters are explained in the Delivery Policy, Payment Policy, Return and Refund Policy, Privacy Notice, Cookie Policy, applicable warranty terms and promotion-specific rules.

2. Using the Platform

By using the Platform, you agree to these terms. If you do not agree, you should not use the Platform. If you place an order, the terms displayed or linked at checkout will also apply to that order.

The Platform is intended for users in South Africa. Products, prices, promotions, delivery options, support and after-sales services may be limited to South Africa and may differ from OPPO websites, stores or distributors in other countries.

3. Accounts and Guest Checkout

You must be at least 18 years old to create an account or place an order, unless you use the Platform with the involvement and consent of a parent or legal guardian.

Some features may require an OPPO ID, HeyTap account or other account sign-in. You are responsible for keeping your account credentials confidential and for taking reasonable steps to prevent unauthorised use of your account. Please contact us promptly if you believe your account has been compromised.

Guest checkout may be available. If you use guest checkout, you must provide accurate contact, payment and delivery information so that we can process your order and send transaction updates.

4. Acceptable Use

You may use the Platform only for lawful, personal and non-commercial purposes. You must not:

  • interfere with, test, scan, bypass or compromise Platform security or availability;

  • use scraping, crawling, bots, deep-linking, mirroring or similar tools except where we have expressly allowed it;

  • use another person's account, order information or personal information without authority;

  • submit false, misleading, infringing, unlawful or harmful content or information;

  • misuse promotions, discount codes, referral programs, return processes or customer-support channels;

  • place orders for unauthorised resale, bulk buying, fraud or other abusive activity.

We may suspend, restrict or terminate access to the Platform, cancel abusive activity, or take other reasonable steps where necessary to protect users, OPPO Store, OPPO affiliates, service providers or the Platform.

5. Platform Content and Intellectual Property

All trademarks, logos, product names, images, text, software, layout, visual design and other content on the Platform are owned by or licensed to OPPO Store, OPPO affiliates or licensors.

You may view and download Platform content for personal, non-commercial information only. You may not remove proprietary notices, modify the content, or reproduce, distribute, sell, mirror or commercially exploit Platform content without our prior written consent.

6. Product and Platform Information

We take reasonable steps to keep product descriptions, prices, availability, delivery charges and other Platform information accurate. Product images are for guidance and may differ from the actual product, including because colour display depends on your device.

Products, variants, bundles, prices and promotions available online may differ from those available through offline stores, marketplaces or other channels. Obvious errors may be corrected, and affected orders will be handled under the Terms and Conditions of Sale.

7. User Content and Feedback

If the Platform allows reviews, ratings, comments, competition entries or other user content, you remain responsible for what you submit and confirm that you have the rights needed to submit it. We may moderate, remove or refuse content that is unlawful, misleading, infringing, abusive or inconsistent with these terms.

You grant us a non-exclusive, royalty-free licence to use submitted content as reasonably necessary to operate, display, moderate and promote the relevant Platform feature, subject to the Privacy Notice.

8. Third-Party Services

The Platform may link or connect to payment pages, logistics tracking pages, app stores, social media pages, service-centre pages, customer-support tools or other third-party services. Those third parties are responsible for their own services, terms and privacy practices.

9. Privacy, Cookies and Marketing

Our collection and use of personal information is described in the Privacy Notice. Our use of cookies and similar technologies is described in the Cookie Policy.

We send electronic direct marketing only where permitted by applicable law. You may unsubscribe through the message or by contacting us. Transactional or service messages about orders, delivery, payment, security, returns, repairs or legal matters may still be sent.

10. Availability, Security and Changes

We use reasonable technical and organisational measures to operate a secure and reliable Platform, but no website or internet transmission is completely secure or uninterrupted. We may modify, suspend or interrupt the Platform for maintenance, security, legal, operational or product reasons.

We may update these terms from time to time. The latest version will be posted on the Platform. Changes will apply from the stated effective date and will not retrospectively change a sale contract already concluded.

11. Liability

Nothing in these terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited. Subject to that, OPPO Store is not responsible for indirect or consequential loss arising from your use of, or inability to use, the Platform.

12. Complaints and Disputes

For Platform, product or order questions, contact [support.za@oppo.com] or call 800014855. If a goods or services complaint is not resolved internally within a reasonable period, you may approach a court, regulator, ombud or other body with competent jurisdiction in South Africa, including the Consumer Goods and Services Ombud where applicable.

These terms are governed by the laws of the Republic of South Africa.

13. Account Deletion

You may request deletion of your HeyTap account through id.heytap.com or by contacting us using the details in the Privacy Notice. After verifying the request, we will assist with deletion within 15 working days. Some information may be retained where required or permitted by law.

Effective Date and Updates

Effective date: [20th Aug 2026]. Last updated: [22nd Aug 2026].