Return and Refund Policy

1. Scope

This Return and Refund Policy applies to products bought from OPPO Store South Africa through https://www.oppo.com/za/store. It forms part of the Terms and Conditions of Sale.

2. Cancelling Before Dispatch

You may request cancellation before an order has been dispatched or moved to a stage where cancellation is no longer technically possible. If cancellation is available in your account, follow the order-cancellation steps shown there. You may also contact customer support.

If we approve a cancellation after payment has been collected, we will refund the amount paid to the original payment method where reasonably possible.

3. Seven-Day Cooling-Off for Electronic Transactions

For an electronic transaction, you may cancel without reason and without penalty within 7 days after receiving the goods, subject to the exclusions under the Electronic Communications and Transactions Act. Notify us before the 7-day period expires.

The only charge that may be levied is the direct cost of returning the goods, unless we provide a free return label or absorb that cost. We will refund the amount paid within 30 days of cancellation as required by law.

4. Direct-Marketing Cooling-Off

If your purchase results from direct marketing, a separate cooling-off right may apply under the Consumer Protection Act. Where applicable, you may cancel the transaction within 5 business days. Ordinary online purchases that do not result from direct marketing will usually be handled under the electronic-transaction cooling-off right described above.

5. OPPO Voluntary 14-Day Unopened Return

Without limiting any of your right under applicable law. OPPO Store also offers a voluntary return for unopened, unused and resellable products within 14 days of delivery, with all accessories, manuals, packaging, consumables and free items. This is a commercial accommodation and may be varied by promotion-specific terms where clearly stated.

For this voluntary return only, we may require the original packaging to be intact and may reject a product that has been activated, registered, paired, damaged or used.

6. Faulty, Damaged or Incorrect Products

If goods do not meet the standards required by the Consumer Protection Act within 6 months after delivery, you may return them without penalty and at our risk and expense, and choose repair, replacement or refund.

If the product delivered is visibly damaged, opened, tampered with, not what you ordered, or materially incomplete, contact us promptly. Where possible, refuse delivery before signing or confirming receipt and keep photos or other evidence of the condition of the package.

If a product repaired under a statutory remedy fails again within the statutory repair period, you may be entitled to a replacement or refund.

7. Non-Returnable or Limited-Return Items

The 7-day electronic-transaction cooling-off right does not apply to categories excluded by law, including goods made to your specifications, goods that by their nature cannot be returned or are liable to deteriorate rapidly, and sealed audio, video or software products that you have unsealed.

For voluntary unopened returns, the product must be unused, unopened and resellable, with all accessories, manuals, packaging, consumables and free items. This does not limit your statutory remedies for faulty, unsafe or incorrectly supplied goods.

We may decline a return where the issue was caused by normal wear and tear, accidental damage, misuse, negligence, tampering, unauthorised repair, alteration, improper care or use contrary to product instructions.

8. Return Process

To request a return, repair, replacement or refund, log in to your account and select the relevant order if available, or contact [OPPO Store support email] / 800014855. Please provide your order number, product model, IMEI or serial number where applicable, reason for return, photos if relevant, and proof of purchase.

For a defect claim, we or our appointed service or inspection agent may need to inspect the product. We will notify you of the outcome by email or another reasonable channel within a reasonable period after inspection.

9. Devices Containing Personal Data

Before returning or submitting a phone, tablet, wearable or smart device for inspection or repair, please back up your data, remove SIM cards and memory cards, unlink accounts where required, remove personal accessories and perform a factory reset where possible. A factory reset may erase data. OPPO and its service providers are not responsible for loss of data to the extent permitted by law, but will handle any personal information remaining on a device in accordance with the Privacy Notice and applicable law

10. Bundles, Gifts and Promotional Items

If a returned product formed part of a bundle or came with a gift, voucher, discount or promotional item, we may require the bundle, gift, voucher or item to be returned, or fairly adjust the refund where permitted by law.

11. Refund Method and Timing

Refunds are usually processed to the original payment method. If that method is unavailable, we may request information needed to process a lawful alternative refund.

We aim to initiate approved refunds within 7 to 14 business days after approval or receipt and verification of returned goods, where verification is required. Bank, card issuer or payment-partner processing may take longer. Statutory refunds will be processed within the period required by applicable law.

Effective Date and Updates

Effective date: [20^th August 2026]. Last updated: [22^nd July 2026].