Payment Policy

1. Scope

This Payment Policy explains how payments are made and processed for OPPO Store South Africa orders. It forms part of the Terms and Conditions of Sale.

2. Available Payment Methods

Available payment methods are shown at checkout and may vary by product, order value, promotion, risk checks, payment-partner availability and operational requirements.

Payment methods may include credit or debit card, instant EFT, bank transfer, wallet, payment-gateway checkout or other methods displayed at checkout. A payment method is available for an order only if it is offered in the checkout flow for that order.

3. Payment Timing

Unless the checkout page clearly states otherwise, payment must be completed in full before we process and dispatch your order. If payment authorisation is declined, times out, fails verification or is reversed, we may cancel the order.

4. Payment Partners and Card Security

Payment processing is handled by PayU (PayU Payment Solutions (Pty) Ltd), registration number 2009/017393/07, or another payment partner clearly displayed at checkout.

1. OPPO Store does not store full payment-card numbers or card security codes on its own e-commerce systems. Those details are collected and processed by the payment partner in accordance with its security standards and privacy notice.

By purchasing products from OPPO Store, we and our payment partners may perform verification, fraud-prevention, chargeback, sanctions, risk and security checks. An order may be delayed, declined or cancelled if a payment fails verification, appears unauthorised, is reversed, or appears fraudulent or abusive.

5. Instalments, Credit and Buy-Now-Pay-Later

If instalment, credit or buy-now-pay-later options are offered, they are provided by the relevant registered credit provider or payment partner under their own terms, unless we clearly state otherwise. OPPO is not a credit provider, and OPPO Store does not provide credit merely by displaying a third-party credit or instalment option.

6. Refunds

Approved refunds are usually made to the original payment method. If that method is unavailable, we may request information needed to process a lawful alternative refund.

We aim to initiate approved refunds within 7 to 14 business days after approval or receipt and verification of returned goods, where verification is required. Bank, card issuer or payment-partner processing may take longer. Statutory refunds will be processed within the period required by applicable law.

For a financed purchase through our payment partner, an approved refund may be paid to the credit provider or processed in accordance with the applicable credit agreement. Cancellation of the sale does not automatically cancel unrelated charges lawfully imposed under a third-party credit agreement; the provider’s process will apply, subject to law.

7. Payment Support

For payment questions, contact [support.za@oppo.com] or call 0800014855 with your order number and payment reference, if available.

Effective Date and Updates

Effective date: [20^th August 2026]. Last updated: [22^nd July 2026].