Delivery Policy

1. Scope and Delivery Area

This Delivery Policy applies to products bought from OPPO Store South Africa through [OPPO Store URL] or another OPPO Store online channel clearly linked to this policy. It forms part of the Terms and Conditions of Sale.

Unless we agree otherwise, we deliver only to eligible physical addresses in South Africa. We do not deliver to P.O. boxes, parcel lockers or addresses outside South Africa.

2. Delivery Partners and Charges

Delivery may be performed by our  appointed logistics provider as may be identified in the dispatch communication. We may share the information needed for delivery with that provider, including your name, contact details, delivery address and order information.

Delivery fees, taxes and compulsory delivery charges, if any, will be shown before you place your order and may also be shown in your order confirmation or invoice.

3. Delivery Timing

Estimated delivery times are shown at checkout, in your order confirmation or through the tracking channel where available. Estimates depend on stock availability, payment clearance, accurate delivery information, courier capacity and the delivery location.

Orders are processed on business days (calendar days excluding Saturday, Sunday and holidays in South Africa). Orders placed after [14:00], or on weekends or public holidays, may be processed on the next business day.

Unless we agree a different delivery period with you, we will execute your order within 30 days after receiving it. If we do not execute the order within 30 days or the agreed period, you may cancel the agreement on 7 days' written notice.

4. Tracking and Delivery Updates

Where tracking is available, you may track your order through the Platform, your order number, email or SMS updates, or the delivery partner's tracking page. Tracking information is provided for convenience and may not always be complete, immediate or displayed in the exact order in which events occurred.

5. Receiving Delivery

Please ensure that someone authorised by you is available to accept delivery at the delivery address. The courier may require proof of identity, an OTP, a signature or another delivery confirmation step.

Please check the package before accepting it where reasonably possible. If the package is visibly damaged, opened, tampered with or materially different from what you ordered, you may refuse delivery and contact us promptly.

Electronic signatures, OTP confirmation, delivery photographs or courier scans may be used as proof of delivery

6. Risk of Loss or Damage

Risk of loss or damage remains with OPPO Store until you, or a person authorised by you, accepts delivery at the delivery address. After delivery is accepted, risk passes to you.

7. Failed Delivery or Incorrect Details

If you provide incorrect or incomplete delivery information, are unavailable for delivery, fail required verification, or request a delivery change, delivery may be delayed. We may cancel the order or charge reasonable additional delivery costs where permitted by law.

8. Unavailable Products

If a product becomes unavailable after you place an order, we will notify you as soon as reasonably possible. If we cannot perform because the product is unavailable, we will refund payments within 30 days after notifying you, unless you choose and we agree to a later delivery date.

9. Delivery Support

For delivery questions, contact [support.za@oppo.com] or call 0800014855 with your order number.

Effective Date and Updates

Effective date: [20^th August 2026]. Last updated: [22^nd July 2026].