Privacy Notice

1. Who Is Responsible for Your Personal Information

Boang Technology Proprietary Limited t/a OPPO SA, registration number 2020/162436/07, acts as the authorised OPPO distributor in South Africa. We are the responsible party for personal information processed in connection with OPPO Store South Africa, unless another responsible party is clearly identified.

Our address is 1F, Building 9, Woodmead Estate Office Park, Woodmead, South Africa. Information Officer: [insert Information Officer name and email]. Customer support: [support.za@oppo.com] / 800014855.

2. How We Collect Personal Information

We collect personal information directly from you when you create an account, place an order, use guest checkout, contact customer support, request delivery, return, refund, repair or warranty support, enter a promotion, complete a survey, subscribe to marketing or otherwise interact with us.

We also collect certain information automatically when you use the Platform, such as device, browser, cookie, analytics, security and usage information. We may receive information from payment partners, logistics providers, OPPO affiliates, customer service providers, repair partners, social media platforms and other third parties where relevant to our services.

3. Personal Information We Process

Depending on how you use our services, we may process:

• account information, sign-in identifiers, user ID and account preferences;
• name, email address, phone number, delivery address, billing address and other contact details;
• order number, product model, serial number or IMEI, invoice, payment status, transaction references, return and refund details;
• payment information processed by payment partners, such as payment method, authorisation status and limited payment references;
• customer-support, repair, warranty, complaint and correspondence records;
• newsletter, marketing preference, opt-in, opt-out and email interaction information;
• promotion, coupon, prize draw, competition, survey and campaign participation information;
• social media profile information and interactions where you interact with our social media channels and the social platform makes that information available;
• device, browser, cookie identifier, IP address, usage, analytics, security, fraud-prevention and platform interaction information.

We do not seek to collect special personal information, children's information, identity numbers, biometric information or health information unless it is needed for a specific lawful purpose with appropriate safeguards.

4. Why We Use Personal Information

We use personal information to provide the Platform and our services, manage accounts, process orders, payments, delivery, returns, refunds, repairs, warranty support and after-sales service, issue invoices and transaction records, communicate with you, respond to questions and complaints, run promotions and surveys, send service messages, send marketing where allowed, improve the Platform, prevent fraud and abuse, keep our services secure, comply with legal obligations and pursue or defend legal claims.

We do not make decisions based solely on automated processing or profiling that produce legal effects or similarly significant effects for you. 

5. Legal Grounds

We process personal information where you have consented, where processing is needed to conclude or perform a contract with you, where required by law, where it protects your legitimate interests, or where needed for our legitimate interests or those of a third party in a lawful and balanced way.

6. Direct Marketing

We send electronic direct marketing only where POPIA allows it: where you have consented, or where you are an existing customer, the message relates to our own similar products or services, and you were given a reasonable opportunity to opt out when your details were collected and in every message. We keep records of marketing consent, the source and date of the consent, and opt-out requests. Opting out is free and does not affect service communication

Every marketing message identifies us and provides an easy opt-out. You may unsubscribe through the message or by contacting [support.za@oppo.com]. Service messages about orders, delivery, payment, security, returns, repairs or legal matters may still be sent.

7. Sharing Personal Information

We may share personal information with OPPO affiliates, payment partners such as PayU, logistics providers, delivery partners, repair and after-sales service providers, customer-service providers, hosting, cloud, security, analytics, advertising, mailing, tax, accounting and professional service providers, promotion and survey partners, business-transaction counterparties, regulators, courts, law enforcement, ombuds and other parties where required or permitted by law.

Operators that process personal information for us must be bound by written terms covering confidentiality, security, processing instructions and breach notification. Some partners, such as payment providers or social media platforms, may act as separate responsible parties for their own processing.

8. Cross-Border Transfers

Personal information may be processed outside South Africa. Because we use OPPO tools and group support, information may be transferred to China, Singapore, Malaysia or other locations where OPPO affiliates, hosting providers, payment providers, analytics providers or support teams operate.

We transfer personal information outside South Africa only where permitted by POPIA section 72, including where the recipient is subject to appropriate laws, binding corporate rules or agreements, where you consent, where the transfer is necessary for a contract, or where another lawful transfer ground applies.

9. Cookies and Similar Technologies

We use cookies and similar technologies on the Platform. Please see the Cookie Policy for details about essential, functional, analytics, advertising and social media technologies, and how to manage preferences.

10. Retention

We keep personal information only for as long as needed for the purposes for which it was collected, unless longer retention is required or permitted by law, including tax, accounting, legal-claim, fraud-prevention, warranty, repair, suppression-list, audit or regulatory purposes.

If you unsubscribe from promotional emails, we may keep your email address on a suppression list to help ensure that you do not receive further promotional messages.

11. Security and Incidents

We use appropriate, reasonable technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. No website, internet transmission or computer system is completely secure.

If we have reasonable grounds to believe personal information has been accessed or acquired by an unauthorised person, we will notify the Information Regulator and affected data subjects as required by POPIA.

12. Children

Our services are mainly adult-oriented and are not intended for children under 18 without involvement and consent of a parent or legal guardian. If we learn that a child's personal information has been collected without appropriate consent, we will delete it as soon as reasonably possible unless retention is required or permitted by law.

13. Your Rights

Subject to POPIA, you may request access to your personal information, request correction or deletion of information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or unlawfully obtained, object to processing, object to direct marketing, withdraw consent and lodge a complaint with the Information Regulator. We may request reasonable proof of identity or authority before acting on a request. Rights may be subject to lawful limitations, record-retention duties and the rights of others

To exercise privacy rights, contact [Information Officer email]. For privacy matters relating to OPPO products or OPPO services generally, you may also use OPPO's Data Subject Rights Platform at https://www.oppo.com/za/privacy-feedback/.

14. Third-Party Websites

Our services may contain links to third-party websites, products, payment pages, delivery tracking pages, social media platforms and services. We do not control those third parties' privacy practices, and you should review their terms and privacy notices before submitting personal information to them.

15. Contact and Complaints

Privacy requests: [Information Officer email]. Customer support: [support.za@oppo.com] / 800014855.

Information Regulator South Africa: enquiries@inforegulator.org.za, 010 023 5200, toll-free 0800 017 160, POPIA complaints POPIAComplaints@inforegulator.org.za, website https://inforegulator.org.za.

Effective Date and Updates

Effective date: [20^th August 2026]. Last updated: [22^nd July 2026].