National, 8th August, 2019 –Adhering to its belief of constantly elevating user experience, OPPO, a leading global smartphone brand, has introduced a unique and interactive OLLIE Chatbot Solution for its customers. OPPO has become the first smartphone brand in India to introduce an AI powered Chatbot which is available exclusively on WhatsApp. OLLIE is powered by artificial intelligence (AI) and can resolve users' queries pertaining to OPPO smartphones 24 x 7. Ollie offers a personalized user experience and works as an interface between the company and the customer to provide responses to frequently asked questions.
OLLIE conducts a conversation via textual method and provides the users with a fingertip solution for their real time queries. Already live on WhatsApp, OLLIE provides the users with a personalised solution for an effective and efficient communication regarding queries on OPPO service centres, OPPO smartphones and other services provided by OPPO. The chatbot number will be integrated in all upcoming devices for a more seamless and convenient experience for consumers. While the existing OPPO smartphone users can interact with the chatbot for seeking real time assistance by saving the number +91-9871502777.
Speaking on the announcement, Will Yang, CMO, OPPO South Asia said, “OPPO has always forged its own path by pushing boundaries through its exemplary innovation globally and offer a better user experience for its consumers. We have been striving to work in a direction to provide best in class services coupled with customer engagement to ensure maximum customer satisfaction. Today, we are proud to be the first smartphone brand to launch an AI powered chatbot for our customers. The launch of Ollie is a significant step in building our robust digital capabilities along with modern and dynamic orientation in the 4.0 era. Ollie will act as a professional consultant for an improved and intuitive customer support by answering customer queries pertaining to OPPO smartphones and other aspects of the services that OPPO provides.”
He further added, “We are making sustained investment in Artificial Intelligence Tech and natural language processing to understand user intent and provide better personalize services for every customer. We believe this exciting new technology will enable a seamless service experience to our digitally-savvy customers.”
OLLIE is designed to generate natural conversations between OPPO & its potential customers to serve as a professional guide and provide personalized solution based on their requirements. To sustain this seamless experience, OPPO currently has more than 500 exclusive service centres which are strategically located in all key cities and regions across India. Committed to deliver phenomenal experience, OPPO service centres have a record of resolving around 95% of mobile repair cases within an hour. As a policy, OPPO offers 30 days replacement in case of functional defect and free software updates even after warranty period.