Skip to main content
We use cookies and similar technologies to make this site work properly and to analyse traffic and optimise your browsing experience. By continuing to browse the site, you agree to the use of such cookies.Read More.
Open Sale on Oct.11 at 12:00PM

Diwali Raffle 2026 Terms and Condition

Terms & Conditions – OPPO Diwali Raffle 2026: Win up to ₹10 lakhs and other exciting offers

These Terms and Conditions ("Terms") govern the Contest titled “OPPO Diwali Raffle 2026: Win up to ₹10 lakhs” (the “Contest”), organized, conducted and offered by OPPO Mobiles India Private Limited ("Organizer" or “OPPO”). “Participants” means purchasers of new OPPO mobile phones who activate their OPPO mobile phones during 10th October 2026 00:00 IST and 22nd November 2026 at 23:59 IST (the “Event Duration”).

That “OPPO” and the “Participants” shall be collectively referred to as “parties” and individually as “party”.

 

Eligibility:

  1. To be eligible, the Participant must activate a new OPPO mobile phone during the Event Duration. The phone must be activated through: Settings > About Device > Instructions > After-Sale Service > E-Warranty Card > Activate.
  2. The Participant must be a resident of India and must be at least 18 years of age as on the date of participation in the Contest.
  3. The first activation date of the phone must fall within the Event Duration.
  4. To participate in the Contest, the Participant must access the Contest through the My OPPO App. The Participant will first be presented with a skill-based quiz question. Only a Participant who answers the quiz question correctly will proceed to the raffle page. On the raffle page, the Participant will see a “9-Grid Machine” with a “Go” button. By pressing “Go”, the Participant will enter the raffle and may win a prize through the random allocation mechanism described in these Terms.
  5. Only one OPPO account per IMEI may enter the raffle in respect of the activation of a new OPPO smartphone during the Event Duration, even if multiple smartphones are purchased.
  6. Participants must complete the eligibility and participation process within the Event Duration. Only Participants who satisfy all applicable requirements, including correctly answering the skill-based quiz question, will be eligible to enter the raffle.
  7. The Contest is not functional, operational or available in any manner in the State of Tamil Nadu. Residents of Tamil Nadu are not eligible to participate in the Contest, and no participation, entry or prize claim shall be accepted from any person or address located in the State of Tamil Nadu. The Contest will also not be available in any other state or territory where such contests are prohibited or restricted under applicable law or where participation in this Contest is not legally permissible.

 

Timelines:

Participants will be informed of the prize outcome immediately after participating in the raffle. Redemption of prizes will be subject to the “Redemption Mechanism/Scheme” set out below.

Prize:

Participants who successfully answer the skill-based quiz question will be eligible to enter the raffle and may, but are not guaranteed to, win one of the prizes listed below:

Prize Name

Qty

Type

₹10 Lakhs Bumper Prize

9

 (Bank Transfer)

IoT Bundle(3 items)

Pad 5

Pencil 2R

Enco Air5 Pro

92

OPPO E-Store Coupon

Gold coin 1 gm 24 karat

138

Physical Reward

OPPO Enco Buds3 Pro

2300

OPPO E-Store Coupon

MH136 Type-C Half In-Ear Wired Earphones

12880

OPPO E-Store Coupon

6 Months Screen Damage Protection Plan*

5,800

Virtual

Confirmtkt Cashback*

200,000

Virtual

5,000 Reward Points

3,800,000

Virtual

*T&C apply.

Note: Prizes and benefits provided by third parties , and any claims relating to them, are subject to the respective third party’s terms and conditions attached hereunder.

There is no guarantee that a Participant will win a prize. The Organizer may, where reasonably required and subject to applicable law, substitute or modify a prize with another prize of equal or greater value. Any variation in the colour, specifications or price of an IoT product or smartphone prize shall not affect the validity of the prize and shall be binding on the Winner.

Redemption Mechanism/Scheme:

  1. Cash Winners must complete the required information on the My OPPO App and provide the documents requested for verification. Subject to successful verification and completion of all applicable requirements, OPPO will transfer the cash prize within sixty days, after deduction of applicable taxes. Any promotional participation requested from a Winner must be separately consented to where required by applicable law and will not affect the Winner’s statutory rights.
  2. IoT Bundle, Enco Buds and Wired Earphones winners will receive a coupon that can be used to purchase the relevant product(s) on the OPPO E-Store. The coupon must be redeemed by 31st January 2027, after which it will expire.
  3. Winners of 5,000 Reward Points will have the Points automatically credited to their My OPPO App account, which can be viewed under “Me” > “My Points”. Subject to the applicable My OPPO membership programme terms and availability, the Points may be used to: (i) redeem discount coupons for purchases on the OPPO E-Store / OPPO Store App; (ii) redeem products, gifts or other rewards available in the Points Mall; and (iii) participate in in-app activities, lucky draws and other member campaigns offered by OPPO from time to time. The Points are valid for 1 year from the date of credit, are non-transferable and cannot be exchanged for cash. Any Points not used within the validity period will lapse.
  4. Gold Coin Winners must fill out the redemption form made available to them [on the My OPPO App] with their details, including full name, registered mobile number, complete delivery address with PIN code, and any other information or documents reasonably requested by the Organizer for verification. Upon receipt of the duly completed form, the Organizer or its authorised representative will contact the Winner on the contact details provided to verify the details and arrange delivery of the gold coin. Subject to successful verification, the gold coin will be delivered to the address provided by the Winner within 30 days from the campaign end date after successful verification. The Winner may be required to produce a valid government-issued photo identity document at the time of delivery. The purity, weight and hallmark certification of the gold coin shall be the responsibility of the vendor/supplier from whom the gold coin is procured. Subject to applicable law, the Organizer shall not be liable for any loss, damage or delay in transit, or for non-delivery resulting from incorrect or incomplete details provided by the Winner or the Winner’s unavailability at the delivery address.
  5. Upon winning the App market Confirmtkt reward, the winners will be redirected to the My Assets page. The Winner may check the reward under “Me” > “My Benefits” > “Third-party voucher”. Upon accessing the reward, he/she can be redirected to the Third party benefits page.
  6. If a Winner fails to comply with the applicable redemption procedure or any reasonable additional verification requirement communicated by the Organizer, the Organizer may disqualify the Winner and forfeit the prize, subject to applicable law.

Taxes:

 

  1. Cash prizes are subject to deduction of tax at source (TDS/withholding tax) as applicable under the Income-tax Act, 2025 and applicable rules. Winners shall provide the information, declarations and documents reasonably required for tax compliance, and the Organizer shall provide applicable TDS certificates.
  2. Where the Organizer is required by law to deduct or deposit tax, the Organizer shall deduct the applicable tax before releasing the amount of cash prize.
  3. Failure to provide information or comply with applicable tax requirements may result in withholding of the prize or disqualification.

For prizes/rewards other than cash prizes, the Organizer will bear any TDS liability that it is legally required to bear, subject to applicable tax law.

Data Privacy:

By participating in the Contest, the Participant acknowledges and agrees that OPPO may collect, store and process the personal data (including images, videos and documents) provided by the Participant for purposes connected with the Contest, including eligibility and winner verification and prize fulfilment, in accordance with OPPO’s applicable privacy notice available at https://www.oppo.com/in/privacy/.

 All personal information, images and documents collected by the Organizers from the Participants shall also be used by the Organizers for the purposes connected with this Contest including but not limited to conducting verification (including third party verification), etc. and all such documents and information so collected shall become the property of the Organizer. The Participants hereby agree that they are providing their personal information and documents to the Organizers out of their own will, and they shall have no claims against the Organizers or anyone associated with the Organizer for using their personal information, images and documents for any purpose connected with the Contest or in the manner prescribed under OPPO’s data privacy policy mentioned herein above. Further, the Participants absolve the Organizer and anyone associated with the Organizer in case any personal information and documents of the Participants are misused by any third party whose actions cannot be effectively controlled by the Organizers.

A Participant may withdraw consent to processing of personal data by contacting the Organizer in writing. However, where the processing is necessary for participation in or administration of the Contest, withdrawal of consent may result in the Participant being unable to participate further or claim a prize, to the extent permitted by applicable law.

By accepting a prize or reward under the Contest, the Winner consents to, and confirms that they are willingly sharing, their personal data (including name, contact details, delivery address and such other details as may be required) with the relevant third-party service providers, vendors and partners engaged by the Organizer, for the purpose of prize fulfilment, delivery, activation and related services. Such third parties shall process the data in accordance with their own terms and privacy policies.

Participants acknowledge and agree to the applicable data privacy terms set out in OPPO’s privacy notice available at https://www.oppo.com/in/privacy/.

Confidentiality:

Winner notifications and related information must be kept confidential by Winners until the Organizer publicly announces the Winners or otherwise permits disclosure. A breach of this requirement may result in disqualification and forfeiture of the prize, subject to applicable law.

General Terms:

  1. By participating in the Contest, Participants accept these Terms. The Organizer may update or amend these Terms where reasonably required, subject to applicable law, and the updated version will be made available through the applicable Contest channel.
  2. The Organizer may verify, directly or through a third party, the purchase and activation of the OPPO mobile phone and compliance with these Terms. If the Participant is found ineligible or in breach of these Terms, the Organizer may disqualify the Participant, subject to applicable law.
  3. The Organizer may contact Participants using the registered mobile number or email address associated with the My OPPO App account and may require documents such as proof of identity, age, address and purchase/activation details before releasing a prize. Failure to provide complete, legible and genuine documents within the stipulated period may result in disqualification and forfeiture of the prize. The Organizer will not be responsible for errors or omissions in information supplied by Participants or for interruptions or unauthorized access beyond the Organizer’s reasonable control.
  4. Award of any prize is subject to verification of the Participant’s eligibility and documents by the Organizer or its appointed third party, and the Participant authorizes such verification and processing of relevant information for these purposes.
  5. If a Participant becomes disqualified due to any applicable law, government restriction, regulatory requirement or other applicable rule, the Participant will not have any claim against the Organizer in respect of such disqualification or the affected prize, subject to applicable law.
  6. At the Organizer’s request, Winners may be required to participate in reasonable publicity activities relating to the Contest and their winning, subject to applicable law and any separate consent required for such publicity. The Organizer may use the Winner’s name, likeness, image, video and/or voice for Contest-related publicity and promotion of the Organizer’s products, in accordance with the applicable consent and privacy requirements.
  7. The Organizer’s decisions regarding eligibility, verification, prize allocation and redemption will be final and binding, subject to applicable law.
  8. Prizes are non-transferable and cannot be exchanged for cash or another prize, except where the Organizer is required to provide a substitute under applicable law or where expressly stated in these Terms.
  9. Any costs or expenses incurred by a Participant in participating in the Contest or claiming a prize, other than costs expressly stated to be borne by the Organizer, shall be borne by the Participant.
  10. The Organizer may cancel, modify or extend the Contest where reasonably required, including for technical, operational, legal or Force Majeure reasons, subject to applicable law. Participants are responsible for reviewing the latest version of these Terms made available to them.
  11. The Organizer will comply with applicable tax requirements in relation to prize winnings. Winners shall bear any taxes or incidental costs that are legally payable by them in connection with the prize.
  12. The Organizer will not be liable for indirect or consequential losses arising from participation in the Contest, except to the extent such liability cannot lawfully be excluded.
  13. The Contest is subject to Force Majeure Events, including natural disasters, war, acts of terrorism, lockdowns, pandemics, government orders, political unrest, technical failures or other circumstances beyond the Organizer’s reasonable control. The Organizer will not be liable for delay or adverse effects caused by a Force Majeure Event, subject to applicable law.
  14. Except for the specific benefits expressly stated for a prize, the Organizer does not provide any additional warranty or guarantee in respect of third-party goods or services forming part of a prize. Any manufacturer, seller or service-provider warranty or terms applicable to a prize will govern that prize.
  15. By participating in the Contest, each Participant consents to receiving transactional and Contest-related communications, including updates, notifications, calls and alerts, in accordance with applicable law.
  16. All disputes relating to the Contest shall be subject to the exclusive jurisdiction of the courts at Gurgaon, Haryana, subject to applicable law.
  17. For any queries or clarifications regarding the contest, please reach out to the Organizer at in@oppo.com
  18. Participants must comply with these Terms and shall indemnify and hold harmless the Organizer and its affiliates, advertising and promotion agencies, and their respective agents, representatives, officers, directors and employees from claims, losses, damages, costs or liabilities arising from the Participant’s breach of these Terms or unlawful conduct, subject to applicable law.
  19. The Contest is not open to OPPO employees, their immediate relatives, OPPO distributors and dealers, or their respective employees and immediate relatives.
  20. Certain prizes and benefits under the Contest, including Confirmtkt and the 6 Months Screen Damage Protection, are provided by or accessed through third-party apps, platforms or service providers. Use of any such third-party app, platform, product or service shall be at the Participant’s/Winner’s own responsibility and shall be governed solely by the terms and conditions and privacy policy of the relevant third party. The Organizer shall have no liability for any deficiency, delay, defect, interruption, denial of service or other issue arising from any third-party app, platform, product or service, and all queries, complaints and claims in this regard shall be addressed directly to the relevant third party.
  21. Any prize delivery or fulfilment timelines stated in these Terms are indicative only and may vary on account of stock availability, logistics, verification requirements, the Winner’s location or other operational reasons. Subject to applicable law, the Organizer shall not be liable for any delay in the delivery or fulfilment of a prize.
  22. All prizes are subject to availability. The prize actually provided may differ from the description, images or specifications shown in Contest communications, including in brand, model, colour, design or specifications. Where a prize is unavailable, the Organizer may provide an alternative prize of equal or greater value, subject to applicable law.
  23. In the event of any technical issue, the Organizer may, at its discretion and subject to applicable law, suspend, modify, void or re-run the affected part of the Contest, and any prize outcome displayed or communicated as a result of a technical error shall not be valid or binding on the Organizer.

 

 

 

*Confirmtkt Reward

3rd Party App T&C’s

 

 

  1. Offer valid on train ticket bookings till 25th Jan'27 (“Offer Period”). The Offer Period may be extended at the sole discretion of Confirmtkt.
  2. To avail the offer, users must apply coupon code CT200 at the time of booking.
  3. Only users logged in with a phone number can avail this offer.
  4. Offer is applicable only on bookings with a minimum ticket value of ₹100, excluding convenience fees, taxes, insurance, add-ons, and other charges, if applicable.
  5. Eligible cashback:

New Users: Cashback of ₹200

Existing Users: Cashback of ₹50

  1. Existing Users: There is no restriction on the number of times an eligible existing user can apply this coupon. The coupon may be used on every eligible booking throughout the offer validity period, subject to all other applicable terms and conditions.
  2. Cashback will be credited to the user’s Confirmtkt wallet within 24 hours of booking.
  3. The cashback credited under this offer will be valid for 45 days from the date of credit. Any unused cashback will expire after the validity period.
  4. Cancelled, refunded, partially cancelled, fraudulent, or unsuccessful bookings shall not be eligible for cashback.
  5. Confirmtkt reserves the right to disqualify any user found abusing, misusing, or attempting to manipulate the offer.
  6. Confirmtkt reserves the right to modify, extend, suspend, or withdraw the offer at any time without prior notice.
  7. In case of any dispute, the decision of Confirmtkt shall be final and binding.

 

Phone Number: 08068243910

Email: bookings@confirmtkt.com

 

*6 Months Screen Damage Protection Plan

Terms and Conditions

  1. The Plan

This Screen Damage Protection Plan ("Plan") governs the registration and support process for accidental physical damage to the screen (also referred to as display, touch screen, or touch panel) of an OPPO Device sold by OPPO MOBILES INDIA PRIVATE LIMITED ("OPPO") through its official sales channels in India and in its original packaging.

This Plan is a complimentary / gifted service plan offered by OPPO to eligible customers. It is not available for retail purchase. This Plan is not valid for any products that are refurbished or purchased by a customer post a return from the first customer, even in unboxed condition.

  1. Plan Term

Benefits under the Plan begin when the Device is activated on the OPPO electronic warranty card and end upon completion of 6 months (180 days) from the date of purchase of the Device ("Plan Term"), or when the benefit is availed, whichever is earlier.

  1. Plan Eligibility
  2. i) Purchase Window: The Plan is offered as a complimentary benefit. Eligibility is determined by OPPO at the time of Device purchase and is subject to the Device being in its perfect working condition.
  3. ii) Governing Documents: The terms of this Plan, the original sales receipt of your Device, the proof of your identity provided at the time of raising a Damage Repair Service Request, and the Plan Confirmation are each part of your Plan.

iii) Relationship with Manufacturer's Warranty: The benefits under this Screen Damage Protection Plan are additional to the benefits provided by the manufacturer under the Manufacturer's Warranty.

  1. Coverage Details

4.1 Registered Device

The Device for which the Plan has been issued and linked to the OPPO electronic warranty card at the time of purchase is termed the "Registered Device".

4.2 Customer

The purchaser of the Registered Device whose name is mentioned on the original invoice is the "Customer". The purchaser's spouse, children, and parents may be the users of the Registered Device. If the purchaser is a company, "Customer" shall mean any representative or employee of the company authorized to use the Registered Device.

4.3 Plan Fee

This Plan is offered on a complimentary basis. No fee is charged to the Customer for the Plan itself. A Service Fee of ₹499 (Indian Rupees Four Hundred and Ninety-Nine only) is payable by the Customer at the time of each screen replacement claim.

4.4 Benefit Value

The Maximum Benefit Value is equivalent to the one-time cost incurred for screen replacement during the Plan Term of 6 months (180 days). Only one Screen Damage Repair Request per Registered Device is allowed during the Plan Term. Any subsequent repair requests during or after the Plan Term shall be treated as paid repairs, and the Customer shall be liable to make full payment for such repairs if undertaken through OPPO or its Authorized Service Centres.

4.5 Scope of Service under the Plan

Provided the Registered Device is handed over to an OPPO Authorized Service Centre ("ASC") during the Plan Term, the Customer has submitted the documents required under this Plan, and the Registered Device was purchased from official sales channels of OPPO in India, the following conditions shall apply:

4.5.1 Inclusions

The Plan covers repair or replacement of the screen assembly of the Registered Device if the screen:

4.5.1.1 Has suffered accidental physical damage resulting in a broken, cracked, or shattered screen that affects touch functionality or display quality.

4.5.1.2 The Registered Device's screen assembly replacement is the only repair required. If the Device has multiple types of damage concurrently (e.g., cracked screen accompanied by liquid damage to internal circuitry, deformed frame, non-functional charging port, etc.), the Screen Damage Protection Plan shall not apply.

4.5.2 Exclusions

The Plan does not cover any loss or damage arising from or attributable to the following:

4.5.2.1 Damage to any component other than the screen assembly, including but not limited to the back cover, frame, battery, camera, charging port, speaker, microphone, motherboard, or internal circuitry.

4.5.2.2 Liquid damage of any kind that has affected components beyond the screen assembly.

4.5.2.3 Damage limited to the cosmetic appearance of the screen (e.g., scratches, minor scuffs) that does not materially affect touch functionality or display quality.

4.5.2.4 Intentional acts or willful neglect.

4.5.2.5 Damage arising before the Plan Term commences or after the Plan Term expires.

4.5.2.6 Loss under mysterious circumstances, including loss or theft of the Registered Device.

4.5.2.7 Damage occurring while the Registered Device is hired or loaned to a third party, or after ownership of the Registered Device is transferred.

4.5.2.8 Damage arising from unlawful acts, including terrorist activity, war, nuclear explosion, radioactive contamination, or chemical, biochemical, biological, electromagnetic, or cyber attacks.

4.5.2.9 Damage caused by incorrect storage, poor care and maintenance, misuse contrary to the manufacturer's guidelines, gross negligence, incorrect installation, or incorrect set-up.

4.5.2.10 Damage to a Registered Device whose serial number has been altered, defaced, or removed, or which has been modified to alter its functionality or capability without the written permission of the manufacturer.

4.5.2.11 Damage resulting from any experiments, tests, or alterations causing abnormal conditions of the Registered Device.

4.5.2.12 Damage to any product or accessory that is not the Registered Device.

4.5.2.13 Damage caused by operating the Registered Device outside the permitted or intended uses described by the manufacturer.

4.5.2.14 Damage arising from service (including upgrades and expansions) performed by anyone who is not an OPPO Authorized Service Centre, or any failure or damage caused outside Indian territory.

4.5.2.15 Damage caused by third-party products, or their effects on or interactions with the Registered Device or its software.

4.5.2.16 Recalls or modifications to the Registered Device by the manufacturer.

4.5.2.17 Consequential loss of any kind, including wear and tear, gradual deterioration, or normal aging of the product, or manufacturer defect (which is covered under the Manufacturer's Warranty).

4.5.2.18 Cosmetic damage such as scratches, dents, and broken plastic on ports that does not affect the screen's functionality.

4.5.2.19 Loss or damage covered by the supplier's, dealer's, or manufacturer's limited warranty.

4.5.2.20 Any loss affecting the SIM card or any ancillary products, even if the Registered Device ceases to function completely.

4.5.2.21 Issues that could be resolved by upgrading the software to the then-current version.

4.5.2.22 Use of a computer or operating system unrelated to consumer software, or connectivity issues with the Registered Device.

4.5.2.23 Damage to, or loss of, any software or data residing or recorded on the Registered Device.

4.5.2.24 Recovery and reinstallation of software programs and user data.

4.5.2.25 Any loss or damage to accessories and panels, even if forming part of the standard pack, or to any complimentary or ancillary product made available under any promotional scheme.

4.5.2.26 Replacement of any consumable item or accessory, such as plugs, batteries, light bulbs, light covers, software, or add-on options incorporated in the Device.

  1. Key Definitions and Conditions

Definitions

Normal Use: Use of the Registered Device in accordance with the manufacturer's guidelines for mobile phone device usage, including but not limited to regular maintenance and upkeep, and use of specified protection devices such as voltage stabilizers.

Breakage: Any visible physical damage to the screen occurring during the Plan Term caused by involuntary and external means, affecting touch functionality or display quality. Breakage excludes minor scratches, dents, or any other cosmetic damage not materially impacting the regular functioning of the screen.

Device Value: The price of the replacement Registered Device as per the original invoice.

Manufacturer's Warranty: The original warranty given by OPPO MOBILES INDIA PRIVATE LIMITED in respect of the Registered Device.

Service Fee: The fee of ₹499 (Indian Rupees Four Hundred and Ninety-Nine only) payable by the Customer at the time of screen replacement to avail the benefit under this Plan.

We, Us, Our: OPPO MOBILES INDIA PRIVATE LIMITED.

You, Your: The Customer whose details are specified in the Plan.

 

Key Conditions

A Service Fee of ₹499 will be charged to the Customer at the time of each screen replacement claim under this Plan.

This Plan is valid only for new OPPO Mobile Devices purchased in India through OPPO's official sales channels.

This Plan is valid only within the territory of India.

The Screen Damage Repair Request must be raised by the Customer (or the user as defined in Section 4.2) within the Plan Term. The Registered Device should be submitted to an OPPO Authorized Service Centre as soon as reasonably possible after the screen breakage occurs. OPPO reserves the right to reject a claim if the Registered Device is submitted after the Plan Term has expired.

The Registered Device shall be used in accordance with the manufacturer's guidelines for mobile device usage, including but not limited to regular maintenance and upkeep.

This Plan will automatically terminate upon one screen replacement claim or upon expiry of the Plan Term of 6 months (180 days) from the date of purchase of the Registered Device, whichever is earlier. OPPO shall have no further obligations for the remaining term of the Plan Term.

OPPO reserves the right to cancel this Plan in the case of fraud, attempted fraud, or non-disclosure of material changes by the Customer that affect this Plan. No refund will be due to the Customer in such cases.

This Plan is valid only for the Registered Device. This Plan is not assignable or transferable for any reason, including but not limited to sale of the Registered Device to, or theft of the Registered Device by, a third party. For the avoidance of doubt, use of the Registered Device by the Customer's spouse, children, or parents as described in Section 4.2 does not constitute a transfer of ownership and shall not affect the validity of the Plan.

In the case of a Registered Device which is confirmed as "Dead on Arrival" by the manufacturer within 30 days from the date of the original purchase invoice, the Plan can be transferred to the replacement device provided by the manufacturer for such Dead-on-Arrival unit.

OPPO reserves the right to change the method by which it may provide repair service to the Customer, and the Registered Device's eligibility to receive a particular method of service under this Plan. Service options, parts availability, and response times may vary according to the city in which service is requested.

  1. Repair Request Process

In the event of screen damage to the Registered Device as described in Section 4.5.1, the Customer is required to submit the Device to an OPPO Authorized Service Centre as soon as reasonably possible and ensure that a digital Repair / Receiving Sheet is generated. The Customer is encouraged to submit the Device within 48 hours of the damage occurring.

Submit all required documents, including but not limited to the original purchase invoice of the Registered Device and a copy of government-issued Photo ID Proof of the Customer, at the time of raising the Screen Damage Repair Service Request. The Customer's name as it appears on the purchase invoice must match the name on the Photo ID.

All original parts or components replaced in the performance of services shall become the property of OPPO. The new or replacement parts shall become the property of the Customer.

This Screen Damage Protection Plan benefit can be availed one time only, by visiting an OPPO Authorized Service Centre.

The Customer must pay the applicable Service Fee of ₹499 at the time of the screen replacement using this Plan.

  1. Limitation of Liability

To the maximum extent permitted by applicable law, OPPO and its employees and agents will under no circumstances be liable to the Customer or any subsequent owner for any indirect or consequential damages, including but not limited to costs of recovering, reprogramming, or reproducing any program or data, failure to maintain the confidentiality of data, or any loss of business, profits, revenue, or anticipated savings resulting from OPPO's obligations under this Plan.

To the maximum extent permitted by applicable law, the limit of OPPO's and its employees' and agents' liability to the Customer and any subsequent owner arising under the Plan shall not exceed the depreciated value of the Registered Device. OPPO specifically does not warrant that: (i) it will be able to repair or replace the Registered Device without risk to or loss of programs or data; (ii) it will maintain the confidentiality of data; or (iii) the operation of the product will be uninterrupted or error-free.

Nothing in this Plan shall exclude or limit OPPO's liability for: (i) death or personal injury caused by its negligence; or (ii) fraud. To the extent that liability under applicable laws and regulations may be limited, OPPO's liability is limited, at its sole option, to replacement or repair of the Registered Device or supply of the service.

  1. Customer Responsibilities

Before availing the service, the Customer will be required to present a copy of the purchase invoice of the Registered Device to the Authorized Service Centre, issued by the respective Online or Offline sales channel at the time of purchase. The Customer must produce the original invoice along with the copy for verification.

Provide information about the reasons and causes of the screen damage to the Registered Device.

The Customer must carry and hand over a copy of government-issued Photo ID Proof (self-attested) to the Authorized Service Centre. The Customer's information on the invoice and the ID card must match, failing which no Repair Request shall be entertained by OPPO.

In the event that any documents or invoices are prima facie found to be false, fabricated, or the original invoice is either lost or torn, the Customer shall not be eligible for service under this Plan. The Plan shall stand forfeited, and no Repair Requests shall be entertained.

Respond to requests for information, including but not limited to the Registered Device serial number, model, version of the operating system and software installed, any peripheral devices connected or installed on the Registered Device, any error messages displayed, actions taken before the Registered Device experienced the damage, and steps taken to avoid the damage.

Ensure that all software and data residing on the Registered Device is backed up. DURING THE FULFILLMENT OF THE SCREEN DAMAGE REPAIR SERVICE, OPPO OR THE AUTHORIZED SERVICE CENTRE MAY DELETE THE CONTENTS OF THE REGISTERED DEVICE AND REFORMAT THE STORAGE MEDIA IF NECESSARY. OPPO or the ASC may return the Registered Device after the service event subject to applicable software updates. OPPO or the ASC may install the latest software updates as part of the hardware service that will prevent the Registered Device from reverting to an earlier version of the operating system. Third-party applications installed on the Registered Device may not be compatible with the Registered Device as a result of the operating system update. The Customer will be responsible for reinstalling all other software programs, data, and passwords.

  1. Plan Cancellation

This Plan is offered as a complimentary benefit and is not subject to refund or cancellation. No refunds shall be applicable or provided under any circumstances.

If the Plan is found to be invalid for any reason mentioned under the eligibility provisions herein, the Plan shall stand forfeited.

The Plan shall immediately and automatically terminate if the Registered Device has been replaced by OPPO under the Manufacturer's Warranty during the Plan Term.

  1. How to Obtain Service

To obtain service under this Plan, walk into the nearest OPPO Authorized Service Centre.

For details of the nearest service centre:

Call: 1800-103-2777

Website: www.oppo.com/in

Facebook: OPPO Care India

Twitter: @OPPOCareIN

WhatsApp: +91 98715 02777

  1. Transfer of Plan

11.1 The transfer of ownership of the Plan for the Registered Device from the original Customer to any other party will render the Plan and its benefits null and void.

11.2 For the avoidance of doubt, use of the Registered Device by the Customer's spouse, children, or parents as described in Section 4.2 does not constitute a transfer of ownership and shall not affect the validity of the Plan.

11.3 If the Registered Device is replaced under Manufacturer's Warranty during the Plan Term, then the replacement device will be deemed the Registered Device, with the applicable Plan benefits continuing for the remaining period of the Plan Term. The Customer is responsible for providing the Authorized Service Centre with the replacement device's IMEI / serial number and replacement invoice.

  1. Jurisdiction

The construction, interpretation, and meaning of the provisions of this Plan shall be determined in accordance with the laws of India. Any dispute arising out of or in connection with this Plan shall be subject to the exclusive jurisdiction of the Courts at Gurugram.

— End of Terms and Conditions —