B. How We Collect and Use Your Information
We may collect Your Information for efficient operations and to provide you with a good user experience. Our
channels for collecting Your Information shall be (a) information directly provided by you to us;
The information we collect depends on the service and product you are using, the environment in which you interact
with us, the choices you make and the products and services you view and use. If you choose not to permit us to
collect such information we may not be able to provide you with relevant products and/ or respond to your queries
or resolve any problems which you encounter.
a. Information directly provided by you to us:
i. Some services we offer may require that you submit Your Information to us directly.
ii. If you wish to place order on our Platform, you will need to create an account and log into your account.
Before registering for an account, you will need to agree to the Privacy Notice of HeyTap ID
. HeyTap ID will collect
your mobile phone number, email address, password, profile picture, user name etc.
In order to apply for purchase of any product, you may need to provide us with Your Information including but not
limited to your name, residential/ shipping address and details, mobile phone number, email address or other
In order to provide you with the warranty service of the product, you may need to provide us with IMEI of OPPO products purchased by you.
iii. In case we provide you with a chat function or any other function on the Platform to contact our customer
service, we may collect Your Information including but not limited to your account ID, identity verification
details, contact details, order details, chatting history, complaint or query related details, details about the product or
services being enquired, etc.
iv. In order to fulfill the obligation of network security protection, ensure the normal operation of OPPO store and the security of your account, and at the same time to improve and optimize your service experience, we will collect your device information and your Information about how your device interacts with OPPO Store, including device name, device model, IMEI, IMSI, AndroidID, application, MAC address, serial number, IP address, GoogleID, operating system version and other device information, and your login account Operational behaviors (including changing the password, changing the bound mobile phone number, mailbox number, appeal record, etc.), the time and duration of using the OPPO Store, search query words entered through the service, and software event information (such as restart, Log records such as upgrades, errors, crashes, etc.).
v. From time to time, we organize various activities on the Platform. To participate in the activities, you may have to provide us with your user ID, mobile phone number. Depending on the nature of the activities, you may need to provide us with other personal information. We only collect minimum Information to facilitate your participation in the activities. We will specify the information you need to provide in the rules or terms of each activity.
vi. After you place an order with us, you could also trade your old smartphone for a discount for your new smartphone. You need to fill in the brand, model, memory and IMEI of the old smartphone to obtain the quotation of its value. We share the above mentioned information with Cashify (https://www.cashify.in/privacy-policy) to obtain the quotation. Then the Platform generates an order for your new smartphone and a recycling order at the same time. The two orders are bound to each other. Your name, address, and phone number will be shared with Cashify to collect your old smartphone to fulfill your recycling order.
vii. If you wish to use the code shared by your friends to participate in the OPPO Store marketing activities or view products shared by your friends, we will read the contents of your mobile phone clipboard to quickly and easily identify the link of the activity or product you wish to participate in.
on your device, how often you use the app, what events occur within the app, cumulative usage, performance data,
and from where the app was downloaded. We will not link the information stored in the analysis software to any
personal information you submit in the mobile app.
behaviors on the websites, and collect aggregate demographic information for our user base.
Many web browsers have the Do Not Track feature. This sends "Do Not Track" requests to websites. If your browser
has Do Not Track turned on, all of our sites will respect this preference.
Like most sites, we automatically collect certain information to analyze cumulative trends and manage our sites.
This information may include the Internet Protocol (IP) address, browser type, Internet service provider (ISP),
reference/exit page, files you view on our sites (such as HTML pages and graphics), operating system, date/time
stamps, and/or clickstream data.
Cookies and Cookie Preferences shall only be managed from the Options/Preferences panel of your browser. Below are
guides for managing Cookies in some popular browsers: For more information about cookies and instructions on how
to configure your browser to accept, delete or disable cookies, see www.allaboutcookies.org.
When you participate in scenarios such as OPPO Mall activities or receive coupons, we will obtain your sensor list for risk control purpos .