OPPO Official Exchange Program

The OPPO Exchange program enables users to exchange any used smartphone and get an instant discount at checkout when you purchase a new OPPO smartphone. To exchange your device, you can enter your pin code and go through a few evaluation questions on any of our smartphone purchase page to know how much your used device is worth and get that price deducted from your new phone order. Your device will be collected after a quick evaluation at the delivery of your order.

You can check the availability in your area by entering your PIN code in the exchange section on our smartphone purchase pages.

To ensure a smooth trade-in process and save time during the on-site pickup, we recommend the following preparation steps
1. Backup your data:
Before initiating the device exchange, it's crucial to back up important data from your current device. This can be done through cloud storage services, computer backups, or other backup methods. Make sure to securely save your personal data such as photos, contacts, and documents for easy restoration on the new device.
2. Remove SIM and storage cards:
If your old device uses a SIM card or storage card, remove them in advance and keep them safely. This ensures that your personal information and stored content are not accidentally exposed or lost.
3. Ensure your exchange device fully charged and connected to the internet：
The on-site pickup personnel will need to install the Cashify Diagnostic app on your phone to perform certain automated functional diagnostics. Having a charged phone with an internet connection will facilitate the smooth execution of these diagnostic tests.
4. Remove all the locks on the phone:
The screen lock should be removed/disabled(all forms of lock such as pattern, pin, password, fingerprint, face recognition, etc.)
If your device is an Apple device, in addition to the above steps, it's also important to:
1. Sign out of iCloud, iTunes, and the App Store
2. Disable "Find My iPhone" and ensure there are no security locks:
Ensure that the "Find My iPhone" feature is turned off on the old device. Additionally, make sure there are no security locks, such as passcodes, Touch ID, Face ID, or other security measures that may hinder the assessment and evaluation of the device.

It’s not mandatory and will not affect the valuation with the exchange device, but you can still give your chargers and cables to the delivery person when they take away your used smartphone for recycling purposes.

Please back up your data before the delivery executive arrives. Our delivery executive will ensure that the data on your phone is completely erased before taking it.

You can check the estimated device value for your device and limited-time bonuses both on the OPPO Store app and https://www.oppo.com/in/store. The estimated exchange values of some smartphones and our bonus policies are available on the OPPO Exchange Program page. You can get the precise exchange value of your device on our smartphone purchase pages.

The Exchange bonus is an additional value that you can get when exchanging selected OPPO devices. You can also get an extra bonus when buying specific OPPO smartphones.
One account can only apply the exchange bonus and extra bonus for one time within half a year.
You can check out OPPO store app and https://www.oppo.com/in/store to get the latest information on any limited-time bonus we are running.

You can dial *#06# on your mobile phone to get your IMEI number.

No, you can exchange only one device per smartphone order.

Once the order is placed, our courier partner will bring your order to your doorstep within a few days. The delivery executive will call you before delivery to confirm your availability. At the time of delivery, the delivery executive will do a quick evaluation of your exchange device to check if the exchange device fits the description stated while placing the order. If the device matches the description stated, the delivery executive will collect your device and handover your new OPPO smartphone.

Once our delivery executive has picked up your exchange device you will not be able to get the device back.

Yes, we will send you the invoice once the delivery is completed.

You can track your purchase and exchange status from your OPPO account on the order section of OPPO Store app and https://www.oppo.com/in/store. We'll also send out status updates via email.

Our courier will call you beforehand to ensure that you are available when he arrives. If you won't be available, you can re-schedule to a different time directly with the courier.

If your Exchange device condition does not match the description stated while placing the order, our delivery persion will cancel your order. The payment for your cancelled order will be refunded to your original payment method. You can still get your new device by placing a new order on our website / app.

1. Physical damage: Significant physical damage, such as a cracked screen, dents, or water damage, can result in a failed QC inspection.
- Any crack /dent/damage to screen (big or small)
- Any visible issues or irregularities on the Internal screen
- Internal LCD damage
- Screen coming out of the mobile body (minor or major)
- Screen shading, spots, lining, screen loose
Minor scratch is acceptable. Difference between scratch and crack - Smoothly pass nail through the imperfection, if the nail is sticking then it is a crack and the same will be rejected.
2. Mismatch of IMEI or brand as claimed during the exvaluation process.
3. Performance issue: Mobile not switching on for more than 30 seconds

Yes.
1. Before your package is shipped, you can cancel your order on the Account page. If you cancel the exchange order, your new phone order will be canceled as well.
2. Once your package is shipped out, you can only inform the delivery executive that you wish to cancel your Exchange order when they arrive at your address. The delivery executive will help you cancel your exchange order as well as your new phone order. If you still wish to buy the phone, you will need to place a new order.

No, once the order is submitted, you must exchange the same device that was described at the time of ordering. The Exchange discount given is based on the device details submitted by you. If our delivery person finds that your old device condition does not match the description stated while placing the order, the exchange process will be suspended, and your new phone order will be cancelled as well.

In such a case, your exchange order will be rejected. If you still wish to proceed with the purchase of the the new devices, you will need to place a new order without the exchange option. To ensure a successful exchange, it is important to make an objective assessment of the condition of your old device.

No, exchange orders are not eligible for one-day delivery due to the additional arrangements required for on-site device inspections, which makes the process more time-consuming than regular order delivery.

If the user is too optimistic about the damage of the old device or hides the damage of the old device when placing the order, the estimated value will be higher than the actual value of the old device, which will lead to the failure of the order.