OPPO Store
User Agreement
I. Foreword
This OPPO Store User Agreement (the “User Agreement”) apply to the OPPO Store web site located at www.oppo.com/my/store and APP , and all associated sites linked to it by JIE BUSINESS Malaysia(JIE BUSINESS SDN. BHD., having its registered office at Level 28, 1 Powerhouse, No.1, Persiaran Bandar Utama, Bandar Utama, 47800 Petaling Jaya, Selangor, Malaysia), herein interchangeably referred to as ‘OPPO Store, ‘we’, or ‘us’), its subsidiaries and affiliates, including related sites or APP around the world (collectively, the "Website" or “Site”). Before you use the Website, please make sure that you have read this User Agreement, our Privacy Policy, Terms and Conditions(if applicable) and any additional terms and conditions and policies referenced in this User Agreement and/or available by hyperlink (altogether referred to in these terms as the Terms) carefully. You should ensure that you fully understand the contents of the Terms before accessing the Website, especially any terms governing our liability to you and how that liability may be limited. Please ensure that you read the Terms & Conditions before purchasing any products on the Website. By accessing or using any part of the Website, you agree to be bound by this User Agreement. The User Agreement applies to all users of the Website, including, without limitation to users who are browsers, supporters and/or contributors of the Website content. If you do not agree with the terms of this User Agreement, please do not access the Website.
We have the right to modify the terms of this User Agreement and/or related agreements when necessary. Unless otherwise specified, the new version of the User Agreement will take effect immediately and will apply to your use of the Website going forward. You should check the terms of this User Agreement each time you use the Website in order to ensure you understand the terms that apply at that time. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with this User Agreement, OPPO Store grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.
II. Intellectual Property Notice
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on the Site is owned, controlled or licensed by or to OPPO Store, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
Except as expressly provided in this User Agreement, no part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, Web site or other medium for publication or distribution or for any commercial enterprise, without OPPO Store’s express prior written consent.
You may use information on OPPO Store products and services (such as data sheets, knowledge base articles, and similar materials) purposely made available by OPPO Store for downloading from the Site, provided that you (1) not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) not make any additional representations or warranties relating to such documents.
IV. Use of the Site
You may not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site. OPPO Store reserves the right to bar any such activity.
You may not attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site or to any OPPO Store server, or to any of the services offered on or through the Site, by hacking, password "mining" or any other illegitimate means.
You may not probe, scan or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Site, or any other customer of OPPO Store, including any OPPO Store account not owned by you, to its source, or exploit the Site or any service or information made available or offered by or through the Site, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Site.
You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or OPPO Store’s systems or networks, or any systems or networks connected to the Site or to OPPO Store.
You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site, or with any other person’s use of the Site.
You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to OPPO Store on or through the Site or any service offered on or through the Site. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.
You may not use the Site or any Content for any purpose that is unlawful or prohibited by this User Agreement, or to solicit the performance of any illegal activity or other activity which infringes the rights of OPPO Store or others.
You must abide by any and all applicable Chinese and foreign export control laws and restrictions, including any restrictions on the destination, end users and end use. OPPO Store reserves the right to suspend, restrict or terminate your access to all or any portion of the Site for the purposes of abiding by such export control laws and restrictions.
OPPO Store reserves the right at all times to disclose any information that is necessary to comply with any applicable law, regulation, legal process or governmental request. OPPO Store may also disclose your information when OPPO Store determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.
You acknowledge and agree that OPPO Store may preserve any transmittal or communication by you with OPPO Store through the Site or any service offered on or through the Site, and may also disclose such data if required to do so by law or OPPO Store determines that such preservation or disclosure is reasonably necessary to (1) comply with legal process, (2) enforce this User Agreement, (3) respond to claims that any such data violates the rights of others, or (4) protect the rights, property or personal safety of OPPO Store, its employees, users of or visitors to the Site, and the public.
You agree that OPPO Store may, at its sole discretion and without prior notice, terminate your access to the Site and/or block your future access to the Site if OPPO Store determines that you have violated this User Agreement or other agreements or guidelines which may be associated with your use of the Site. You also agree that any of your violations of this User Agreement will constitute an unlawful and unfair business practice, and will cause irreparable harm to OPPO Store, for which monetary damages would be inadequate, and you consent to OPPO Store obtaining any injunctive or equitable relief that OPPO Store deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies OPPO Store may have at law or in equity. OPPO Store will be entitled to recover from you, and you agree to pay, all reasonable attorneys' fees and costs of such action, in addition to any other relief granted to OPPO Store. You agree that OPPO Store will not be liable to you or to any third party for termination of your access to the Site as a result of any violation of this User Agreement.
V. Purchases
Additional terms and conditions may apply to purchases of goods or services and to specific portions or features of the Site, including contests, promotions or other similar features, all of which terms are made a part of this User Agreement by this reference. You agree to abide by such other terms and conditions, including where applicable representing that you are of sufficient legal age to use or participate in such service or feature. If there is a conflict between this User Agreement and the terms posted for or applicable to a specific portion of the Site or for any service offered on or through the Site, the latter terms shall control with respect to your use of that portion of the Site or the specific service.
OPPO Store’s obligations, if any, with regard to its products and services are governed solely by the agreements pursuant to which they are provided, and nothing on this Site should be construed to alter such agreements.
OPPO Store may make changes to any products or services offered on the Site, or to the applicable prices for any such products or services, at any time, without notice. The materials on the Site with respect to products and services may be out of date, and OPPO Store makes no commitment to update the materials on the Site with respect to such products and services.
Where you have purchased goods or services from us or you have provided your consent to be contacted for marketing, you agree that we may send you advertisements, promotion or publicity information (including commercial and noncommercial messages) ourselves, or via third party advertising or marketing companies. You have the right to withdraw consent to these marketing messages by [de-selecting this function on your user account].
VI. ID and Security
Certain features or services offered on or through the Site may require you to open an account (including setting up an OPPO Store ID and password). You are entirely responsible for maintaining the confidentiality of the information you hold for your account, including your password, and for any and all activity that occurs under your account as a result of your failing to keep this information secure and confidential. You agree to notify OPPO Store immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by OPPO Store or any other user of or visitor to the Site due to someone else using your OPPO Store ID, password or account as a result of your failing to keep your account information secure and confidential.
You may not use anyone else’s OPPO Store ID, password or account at any time without the express permission and consent of the holder of that OPPO Store ID, password or account. OPPO Store cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.
VII. Privacy
OPPO Store respects and is committed to your privacy. For information about how we protect your personal information, see the Privacy Policy.
Please be noted that your connection to the Site and data transmissions are never completely private or secure, and any message or information you send to the Site may be intercepted by others. OPPO Store cannot ensure that your connection to the Site and data transmissions are private and secure.
The Website may contain hypertext links to other websites that may be of interest to you. Please note that OPPO Store does not have any control over the content or privacy practices of these sites. OPPO Store recommends that you review the privacy policies of these websites before providing any personal information.
VIII. Links
This Site may contain links to other independent third-party Web sites ("Linked Sites"). These Linked Sites are provided solely as a convenience to our visitors. Such Linked Sites are not under OPPO Store’s control, are not authorized by OPPO Store and OPPO Store is not responsible for and does not endorse the content of such Linked Sites, including any information or materials contained on such Linked Sites. You will need to make your own independent judgment regarding your interaction with these Linked Sites. Accordingly, we do not accept any liability for their content, the offered products, services or offers, or any consequences of their use.
You must not link the Website to any other website in such a way as to make it possible for a user to bypass the page containing this User Agreement.
IX. Disclaimers
The Website may include information and materials uploaded by other users of the Website, including to bulletin boards, chat rooms and other community forums. This information and these materials have not been verified or approved by us. The views expressed by other users on the Website do not represent our views or values and OPPO Store shall not be liable to you or any other third party for any damage, loss or distress suffered by you or a third party in relation to the user-generated content.
4.2 Please contact us via support_store_my@oppo.com should you have any complaints about the user-generated content on the Website.
4.3 You are solely responsible for all acts under your account including any content upload or created by you to the Website and all consequences arising out of or related to it.
By uploading content to the Website, you confirm to OPPO Store that the uploaded content will not infringe the intellectual property rights, privacy, reputation, and rights of portrait (if applicable) of any third party, and you may be required to compensate OPPO Store for any loss caused to OPPO Store as a result of your breach of this clause.
If you find that your intellectual property right is infringed by a third party on the OPPO Store platform, you can file a complaint at support_store_my@oppo.com.
We will reasonably take necessary technical measures to protect information and to check and test materials at all stages of product Section, but you acknowledge and agree that we make no presentation, warranty or undertaking that our Website and/or services will be uninterrupted, secure or error-free or free from viruses, and therefore we will not assume responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using the Website or material derived from it. You assume full responsibility for the protection of your computer system including computer hardware, software and stored data on your computer system and hardware, software and stored data of third parties who may access, or be otherwise connected to, your computer system.
We provide the Website on an ‘as is’ basis and the information on the Website should not be relied upon for any specific purpose and we make no representations or warranties as to the authenticity, accuracy, completeness, relevance and integrity of any information that you obtain via the Website, including any third-party information, content or advertisements (referred to in this User Agreement as Information).
The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.
OPPO Store reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Site, or any portion of the Site, for any reason; (2) to modify or change the Site, or any portion of the Site, and any applicable policies or terms; and (3) to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.
X. Limitation of Liability
Except where prohibited by law, in no event will OPPO Store be liable to you for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even if OPPO Store has been advised of the possibility of such damages.
If, notwithstanding the other provisions of this User Agreement, OPPO Store is found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of the Site or any Content, OPPO Store’s liability shall in no event exceed the greater of (1) the total of any subscription or similar fees with respect to any service or feature of or on the Site paid in the six months prior to the date of the initial claim made against OPPO Store (but not including the purchase price for any OPPO Store hardware or software products or any OPPO Store Care or similar support program), or (2) US$100.00. Some jurisdictions do not allow limitations of liability, so the foregoing limitation may not apply to you.
XI. Indemnity
You agree to indemnify and hold OPPO Store, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against OPPO Store by any third party due to or arising out of or in connection with your use of the Site.
We will not be responsible for any losses (including, but not limited to, losses in property, revenue, data files and other forms of intangible losses) that you may suffer under the following circumstances:
(A) malfunction and inability to operate the Website normally;
(B) discontinuation or delay of services provided on Website that is caused by computer viruses, Trojan, other malicious programs, hacker attacks; technical adjustments or malfunction of the telecommunication department and internet operating companies; system maintenance; or for any other reasons;
discontinuation or delay of services provided on Website that is caused by computer viruses, Trojan, other malicious programs, hacker attacks; technical adjustments or malfunction of the telecommunication department and internet operating companies; system maintenance; or for any other reasons;
(C) discontinuation, termination or delay of services provided on the Website or the Website itself for reasons such as changes in laws and regulations, orders and rulings of judicial, administrative and other authorities (although we will endeavor to give you reasonable notice of any suspension, termination or withdrawal); and/or
(D) losses caused by the use of the Website in violation of this User Agreement or your improper operation thereof.
XII. Violation of This User Agreement
OPPO Store may disclose any information we have about you (including your identity) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Site, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) OPPO Store’s rights or property, or the rights or property of visitors to or users of the Site, including OPPO Store’s customers. OPPO Store reserves the right at all times to disclose any information that OPPO Store deems necessary to comply with any applicable law, regulation, legal process or governmental request. OPPO Store also may disclose your information when OPPO Store determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.
You agree that OPPO Store may, in its sole discretion and without prior notice, terminate your access to the Site, for cause, which includes (but is not limited to) (1) requests by law enforcement or other government agencies, (2) a request by you (self-initiated account deletions), (3) discontinuance or material modification of the Site or any service offered on or through the Site, or (4) unexpected technical issues or problems.
If OPPO Store does take any legal action against you as a result of your violation of this User Agreement, OPPO Store will be entitled to recover from you, and you agree to pay, all reasonable attorneys’ fees and costs of such action, in addition to any other relief granted to OPPO Store. You agree that OPPO Store will not be liable to you or to any third party for termination of your access to the Site as a result of any violation of this User Agreement.
XIII. Termination
This User Agreement is effective unless and until terminated by us. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this User Agreement.
If in our sole judgment you fail, and/or we suspect that you have failed, to comply with any term or provision of this User Agreement, we may terminate this User Agreement at any time without notice and we may deny you access to the Website and/or any products or services made available on the Website. The above does not affect our right to claim indemnities where we are entitled to do so because of your failure to comply with the terms of the User Agreement.
XIV. Force Majeure
OPPO Store will perform obligations by law, but OPPO Store will not be liable for breach in case of hindered performance, flaws in performance, delay in performance, or changes in obligations to be performed arising from:
l Natural disasters, strikes, riots, wars, act of government, judicial or administrative orders, and other force majeure factors;
l Service interruption or disruption due to power supply failure, telecommunication network failure and other public service factors, or hacking, virus intrusion, blocking of illegal content and harassing information, government control and any other network, technology, communication lines, information security management measures, where your requirements cannot be met;
l Provided that OPPO Store has exercised due care, typical or emergency equipment and system maintenance, equipment and system failures, network information and data security.
XV. Governing Law and Dispute Resolution
The execution, performance and construction of this User Agreement and dispute resolution shall be governed by the laws of the People's Republic of China.
This User Agreement is signed in Dongguan, Guangdong. If any disputes arise from the content or performance of this User Agreement, the parties shall resolve disputes through amicable negotiation as much as possible; if negotiation fails, either party may file a lawsuit to the people's court with jurisdiction at the place of signing.
XVI. Miscellaneous
The headings used in this User Agreement are included for convenience only and will not limit or otherwise affect this User Agreement.
If any of the provisions of this User Agreement are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of this User Agreement, so that this User Agreement shall remain in full force and effect. This User Agreement constitute the entire agreement between you and OPPO Store with regard to your use of the Site, and any and all other written or oral agreements or understandings previously existing between you and OPPO Store with respect to such use are hereby superseded and cancelled. Other than as provided in a purchase agreement you enter into with OPPO Store, OPPO Store will not accept any counter-offers to this User Agreement, and all such offers are hereby categorically rejected. OPPO Store’s failure to insist on or enforce strict performance of this User Agreement shall not be construed as a waiver by OPPO Store of any provision or any right it has to enforce this User Agreement, nor shall any course of conduct between OPPO Store and you or any other party be deemed to modify any provision of this User Agreement. This User Agreement shall not be interpreted or construed to confer any rights or remedies on any third parties.
OPPO Store provides access to OPPO Store international data and, therefore, may contain references or cross references to OPPO Store products, programs and services that are not announced in your country. Such reference does not imply that OPPO Store in your country intends to announce such products, programs or services.
XVII. Information
Any feedback you provide at this site shall be deemed to be non-confidential. OPPO Store shall be free to use such information on an unrestricted basis.
XVIII. Right to Delete Your Account
We grant you the right to delete your HeyTap Account. We grant you the right to delete your HeyTap Account. (A) You can go to id.heytap.com to
delete your HeyTap Account. After you submit a request for deleting your account, we may need to manually review your request to make sure that
you satisfy the conditions for account deletion, and we will assist you with the deletion of your account within 15 workdays after you submit your
request. After your request is approved by us, we will delete or anonymize all your relevant personal information, unless otherwise specified by laws and
regulations. After your HeyTap Account is deleted, we will no longer be able to provide you with products or services that are only accessible by a
HeyTap Account. You can also directly contact us in the manner disclosed in this Privacy Notice to request that we delete your HeyTap Account. We will
record your request, manually review your request to make sure that you satisfy the conditions for account deletion, and assist you with the deletion of
your account within 15 workdays after you submit your request.
The information contained in this web site is subject to change without notice.
Last update: February 17th, 2023