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Aukey

 

1. Where/area the warranty policy apply to ?

Malaysia

 

2. Warranty Period

Product/Produk

Warranty Period / Masa Garansi

CC-A3 AUKEY Dual Port USB-C 30W PD Car Charger

18 Month Warranty / 18 Bulan warranty

PB-N73 AUKEY Basic Slim Ultra Thin Power Bank 10000mAh

18 Month Warranty / 18 Bulan warranty

PB-Y36 Aukey 10000mAh Power Bank with 18W

18 Month Warranty / 18 Bulan warranty

PA-Y25 AUKEY Minima 20W Compact PD Charger

18 Month Warranty / 18 Bulan warranty

PA-B3 Aukey PA-B3 Omnia 65W Fast Charger

18 Month Warranty / 18 Bulan warranty

CB-AKC1-BK AUKEY Kevlar USB 2.0 A/M to Type-C, L=1.2M

18 Month Warranty / 18 Bulan warranty

CB-AKC3-BK CB-AKC3 USB C To USB C 60W PD Quick Charge Kevlar Cable 1.2M

18 Month Warranty / 18 Bulan warranty

CB-AKC4-BK CB-AKC4 USB C To USB C 60W PD Quick Charge Kevlar Cable 2M

18 Month Warranty / 18 Bulan warranty

 

3. Warranty policy

   AUKEY (Vendor) Warranty Policy

a) The Warranty Period is 18 months upon shipment.

b) The Warranty covers defects in materials or poor workmanship of products.

c) The Vendor will replace the defects units with new replacement. In case the model are EOL, The vendor has the right to replace the defect units with a newer model with no additional cost.

d) Below scenario are not covered under Warranty

            i. Periodic checks, maintenance, repair and replacement of parts due to normal wear and tear;

            ii. Damage caused by accident, unauthorized repairs or modifications;

            iii. Improper use of electrical power supply, power surges or other external power supply faults, loss of power;

            iv. Failure to provide manufacturer’s recommended maintenance;

            v. Product transportation;

            vi. Neglect, vandalism, environmental conditions loss of use during any repair process; or

            vii. Any other conditions that are beyond the control of the Vendor.

 

 

4. Return or exchange process (online entrance/ Contact No./ return or exchange address etc.)

 

Online

www.aukey.life

Customer just need to show us the Proof of purchase “OPPO receipt or Dealers receipt” and we will assits them for the warranty exchange.

 

For return or exchange Location

AUKEY - UNIPRO (Warranty Dept)

A11-1-2, Block A Ground Floor, Jalan 1/ 125E, Megan Salak Park, Taman Desa Petaling

57100, Kuala Lumpur, Wp Kuala Lumpur

Tel: 03-2303 5391

Email support: cs@unipro.co

Livechat

Livechat

Call: 1-800-88-6776

Call Support

1-800-88-6776

9:00~21:00 MON-SAT

9:00~18:00 SUN Including holidays

Call:1-800-81-7666

VIP Call Support

1-800-81-7666

7*24H Including holidays Premium Service Hotline

Email us

Email us

Service Center

Service Center