Privacy
This Privacy Notice explains why and how My OPPO collect your personal information, what personal information they collect from you, your rights to your personal information, and the security measures we use to protect your personal information.
This Privacy Notice universally applies to all our HeyTap Products. Given the great variety of our products and services, we have also developed separate privacy notices for certain specific HeyTap Products to explain in greater detail how we collect and use your personal information during your use of those products or services. If a HeyTap Product has its own privacy notice, the privacy notice specific to that product shall prevail. For matters not covered in the product-specific privacy notice, this Privacy Notice will apply.
Before using My OPPO, please read this Privacy Notice carefully to understand our privacy practices.
This Privacy Notice will help you understand:
1. How We Collect and Use Your Personal Information
2. How We Use Cookies and Similar Technologies
3. How We Retain Your Personal Information
4. How We Entrust, Share, Transfer and Disclose Your Personal Information
5. How We Protect Your Personal Information
6. Your Rights Regarding Your Personal Information
7. How We Process the Personal Information of Children
8. Third-Party Service Providers and Their Services
9. How Your Personal Information Is Transferred Across Borders
10. How This Privacy Notice Is Updated
We collect personal information to operate more efficiently and provide you with the best possible user experience. We collect personal information about you in three primary ways: (1) directly from you; (2) automatically from your use of My OPPO; and/or (3) from third parties.
The information we collect depends on the My OPPO you actually use, the environment in which you interact with us, and the choices you make, including your privacy settings and the products and features you use. The features or services we provide may vary depending on the country or region in which you bought and use our products, so the features made available and the personal information we need to process will depend on the products you use.
When we collect information, you are not obliged to provide your personal information. If you choose not to provide the information, we may be unable to provide you with the related My OPPO or respond to or deal with the problems you may encounter.
A. When you add a delivery address in a HeyTap Product or in our online store, you may need to provide us with information about your contacts. We collect this information to help you quickly enter the receiver's name and phone number.
B. If you order a product, request a return or refund, or use a paid service offered by us, we may collect the delivery details, bank account number, payment history, billing address, and other financial information as well as your contact and communication records and other relevant information. If you do not provide such information, you may not be able to order a product, request a return or refund, or use a paid service from us.
C. When providing after-sales services and customer support to you, we need to collect your location information so as to provide you with the addresses of our nearby after-sales service centers and shopping assistance. We may request and collect your personal information, including your device information (such as the IMEI number), your name, phone number, email address, and postal address, and we may record the calls between you and our customer service representatives.
D. We may request and collect your personal information on other occasions, such as when you participate in our lucky draws or competitions, promotional or marketing activities organized by us alone or jointly with our partners, or surveys.
E. Depending on the characteristics of certain HeyTap Products, we may also request and collect your personal information in other scenarios. If this is the case, we will inform you through product-specific privacy notices.
During your use of My OPPO, we may collect information about your device and how you and your device interact with the My OPPO or services, including:
A.Account information:
According to different application versions, the account service in My OPPO will provide services to you through different technical means, so the account information we obtain will also vary.
The account service includes account login and registration functions, improved account information functions, account login verification for unfamiliar devices, account "secondary account issuance" verification function, real name authentication function, account security center function, and account security management function. When you use these features, you may need to submit personal information that you have voluntarily filled out to us, or we will collect your personal information, including your phone number or email address, password, registration SMS content, in order to register an account for you and assist you in logging in and using related services. If you do not provide the above information, we will not be able to provide account registration and login services for you.
For information on how account services collect your personal information, please refer to the "Heytap Privacy Notice".
OPPO membership and points functions require you to log in to your account to use. When you use these functions, we will collect your account ID and user nickname.
B. Device information, such as the device name, device/phone model, IMEI, OAID, AAID, serial number, IP address, operating system version, carrier information, and Wi-Fi network name.
C. Location information, such as the GPS signal of the device or information related to the nearby Wi-Fi access points and cellular base stations, device location ID, and internet service provider ID. We will ask you whether you want to turn on the Location permission for location-based apps. You can change the location settings of your device, such as by changing or disabling the methods and servers used for location-based services, or by changing the precision of your location information, to change the location information to be provided to us.
D. Some of our HeyTap Products allow you to communicate and share content with others. As required by the technology adopted in these services, such communications and shared content may be transmitted through our system and be stored in the system.
E. Depending on the characteristics of certain HeyTap Products, we may separately request you to grant us certain user permissions or we may obtain other types of personal information about you. If this is the case, we will inform you through product-specific privacy notices.
We will process your personal information with your consent and for the purposes stated in this Privacy Notice when we need to fulfill our obligations to you under the user agreement and/or service contract, or when we are bound by legal obligations, or when, after evaluation, we deem it necessary to protect our legitimate interests or those of a third party. We will use your personal information in strict compliance with this Privacy Notice and its updates.
We will use your personal information for the following purposes:
(1) To handle your orders We will use the data to handle your orders and provide you with after-sales services, including customer support, order delivery, and invoice printing.
(2) To provide notification and push services We may use your data to provide you with content pushes or service notifications relating to My OPPO or third-party content, including Lock Screen Magazine, app updates and installs, and sales and promotional messages.
(3) To provide location-based services In order to provide you with the best possible user experience, we or third parties will use your location information to provide you with more targeted services, such as local weather information and geographically-targeted push services such as shopping assistance and other similar information about our HeyTap Products.
(4) To realize your user rights and interests relating to reward points and membership We will collect and sync your HeyTap Account activity data (such as sign-in address and time, the duration etc.) to realize your user rights and interests relating to My OPPO such as rewards points, membership, and services.
(5) To provide customer support We use the data to diagnose product issues, repair customers' devices, and provide other customer care and support services. We may also collect your email address to respond to the questions or comments provided by you in the "Contact Us" section of our website.
(6) To prevent fraud We may use the data you provide to verify your identity, analyze our business efficiency, review user transactions, and prevent fraud.
(7) To provide you with personalized services We may use your personal information for profiling and behavioral analysis so as to show and push more suitable information, products, or services to you or to better implement safeguards, such as prioritizing App Market products or services that may interest you the most. In addition, we may combine your personal information collected via our various services to provide you with an optimal user experience as a whole.
(8) To conduct commercial promotions For instance, if you wish to receive information about our HeyTap Products, services, and apps, or if you wish to provide improvement recommendations, we will need to request your contact information so that we will be able to contact you. If you do not want to receive such information, you may turn off this feature at any time through "My OPPO - Me - WhatsApp".
(9) To identify the target links for redirection, we may access your app list and retrieve the version numbers of other apps to ensure that you can open the pages as intended.
We will obtain your prior consent if we intend to use your personal information for any purposes other than those specified in this Privacy Notice, or when personal information collected for a specific purpose is used for other purposes. Without your consent, we will not provide your personal information or behavioral data to any third party.
A cookie is a small file that our websites, apps, or services transmit and store on your device. Our websites, online services, interactive apps, email addresses, and ads may use cookies and other similar technologies, such as pixel tags and web beacons. Cookies may be stored on your device for a short period of time (such as for a single browsing session), for a long period of time, or even for years. We cannot access cookies that are not set by us.
(1) We and our partners use cookies or similar tracking technologies to better understand the usage of mobile apps on your device and how often you use an app, the events that occur within the app, the accumulated usage of the app, its performance data, and where you downloaded it. We will not link the information stored within analytics software to any personal information you submit in any mobile app.
(2) We and our partners use cookies or similar tracking technologies to analyze trends, manage websites, track user behaviors on those websites, and collect aggregate demographic information from our user base.
(3) Many web browsers have a Do Not Track feature which sends a Do Not Track request to a website. If you enable the Do Not Track feature in your browser, we will respect your choice, and your browsing experience on all of our websites will not be tracked.
(4) Like most websites, we automatically collect certain information to analyze cumulative trends and manage our websites. Such information may include the Internet Protocol (IP) address, browser type, internet service provider (ISP), referring/exit pages, files viewed by you on our websites (such as HTML pages and graphics), operating system, date/time stamp, and/or clickstream data.
(5) We work with third parties to display ads on our websites or to manage our ads on other websites. Our authorized partners may use cookies or similar tracking technologies to provide you with ads based on your browsing activity and interests. Please note that if you unsubscribe from interest-based ads, you will continue to receive general ads that are not personally targeted.
You can manage cookies and cookie preferences in your browser. Here are guides to show you how to do this in popular browsers:
For more information about cookies and instructions on how to configure your browser to accept, delete, or disable cookies, please go to https://allaboutcookies.org .
The personal information collected by us will be retained for the minimum period needed to fulfill the purposes for which it is collected as described in this Privacy Notice, unless a longer retention period is required by law. When the minimum or required retention period expires, we will delete or anonymize your personal information.
If we discontinue the operations of some or all of our products or services for any special reason, we will promptly inform you and stop the collection and processing of your personal information in connection with such products or services. We will also delete or anonymize such information that we hold unless otherwise specified by laws and regulations.
In certain circumstances, we will entrust a third party to process your personal information on our behalf. For example, there are third-party companies that send SMS messages or emails or provide technical support on our behalf. Such companies are entrusted to use your personal information only to provide you with the required services.
We may, from time to time, share some personal information with our associated companies and the strategic partners that work with us to provide products and services, in order to provide the products or services you request.
4.1 Sharing with our affiliates: In order for us to provide services to you based on your HeyTap Account, we may share your personal information with our affiliates. We will share only the necessary personal information. If we or our affiliates intend to change the purpose for which your personal information is used and processed, we will ask for your authorization or consent again.
4.2 Sharing with our authorized partners: For purposes limited to those stated in this Privacy Notice, some of our services will be provided by our authorized partners. We may share some of your personal information with our partners in order to provide you with better services and an improved user experience. Our authorized partners include but are not limited to logistics companies, cloud service providers, SMS or other technical service providers, payment or financial service providers, and internet content providers. For example, when we need to award you a prize for an activity, we will inform the logistics company of the contact information provided by you during the activity so as to complete the delivery of the prize to you.
4.3 When we are in the process of a merger, acquisition, or bankruptcy liquidation, and if such process requires the transfer of your personal information, we will require the new company or organization that holds your personal information to continue to be bound by this Privacy Notice; otherwise, we will require this company or organization to obtain your authorization or consent again. If the process does not involve the transfer of personal information, we will adequately inform you and delete or anonymize all your personal information under our control.
We will require above-mentioned third parties to take proper confidentiality and security measures during their processing of your personal information by means of agreements or other appropriate measures.
We will publicly disclose your personal information only in the following situations:
(1) After obtaining your explicit consent; or
(2) For legal disclosure purposes. Should we be legally required to comply with subpoenas or other legal procedures, litigations, or mandatory requirements of government authorities, we may disclose your personal information if we sincerely believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to government requests.
We take reasonable and actionable technical and organizational measures to protect the information we collect in connection with our services. Please note that although we take reasonable measures to protect your information, no websites, internet transfers, computer systems, or Wi-Fi connections are perfectly secure.
We have introduced safeguards that meet industry standards to protect the personal information provided by you from unauthorized access, disclosure, use, or alteration, or from damage or loss. We take all reasonable and actionable measures to protect your personal information. For example:
5.1 We use mainstream security technologies such as SSL to encrypt many of our services. We regularly review our practices regarding information collection, storage, and processing (including physical security measures) to protect our systems from unauthorized access or alteration.
5.2 We strictly control access to personal information and only grant access permissions to our employees and those of an authorized service provider who need to access personal information in order to help us process such information. These employees are subject to strict contractual confidentiality obligations. If they fail to perform these obligations, they may be held legally liable or be terminated. Personal information access logs will be kept and audited periodically.
5.3 The security of your information is very important to us. Therefore, we will continue our efforts to protect the security of your personal information and implement safeguards such as encrypting stored data and using end-to-end encryption during transmission to protect your information from unauthorized access, use, or disclosure. In addition, certain encrypted data is inaccessible to anyone other than the user.
5.4 When transmitting and storing your personal information of special types, we will use security measures such as encryption. For example, when storing your personal biometric information, we will take technical measures to process it, such as only storing a summary of your personal biometric information.
5.5 We carefully select business partners and service providers and include our requirements for personal information protection in our business contracts, audits, and assessments.
5.6 We conduct security and privacy protection training, testing, and publicity activities to raise our employees' awareness of the importance of personal information protection.
5.7 We use international and industry-recognized standards to protect your personal information and actively acquire security and privacy protection certifications.
In the event of any security breach of your personal information, we will promptly inform you of the event in accordance with applicable laws and regulations, including the situation and the possible impact of the event, the measures taken or to be taken by us, suggestions on how you can prevent and reduce risks, and remedies available to you. We will promptly inform you of such information by email, letter, phone, or push notification. When it is difficult to inform each personal information subject concerned, we will publish an announcement in a reasonable and effective manner. We will also report the handling of the event in accordance with the requirements of regulatory authorities.
We respect your rights to your personal information. The following lists your rights under the law and explains how we will protect your rights.
6.1 Right to be informed: We inform you of how we process your personal information by publishing this Privacy Notice. We are committed to being transparent about how we use your personal information.
6.2 Right of access: You can directly query or access your personal information in the user interfaces of our products or services. For example, you can sign in to your HeyTap Account from the relevant product page at any time to access your personal information relating to your account, including basic account information, account activity history, and account-based storage and download records. You may also view information about your use of relevant products or services at any time; for example, you may access your browsing history in your browser. If you are unable to query or access your personal information on your own, or if you encounter any problems when exercising your right to access data, you can contact our Data Protection Officer at https://www.oppo.com/en/privacy-feedback/ to request access to your personal information.
6.3 Right to rectification: If you find that any of your personal information processed by us is inaccurate or incomplete, you have the right to request that we correct or complete it. You can correct and modify some of your personal information directly on the relevant product or service pages. For personal information that has not been made available for your modification, you can contact our Data Protection Officer at https://www.oppo.com/en/privacy-feedback/ to have such personal information corrected or completed.
6.4 Right to erasure: You may choose to delete some of the personal information you have submitted to us. You can delete such information directly on the relevant product or service pages. Specifically, in a HeyTap Product: (1) You can go to "Settings - Account - My profile" to delete information about the third-party app account you used to sign in to the HeyTap Product. (2) You can go to "Settings - Account - My profile" to delete your personal information related to your account. For personal information that has not been made available for your deletion or personal information that you believe to have been collected or used in violation of the agreement between you and us, you can contact us in the manner disclosed in this Privacy Notice to have such personal information deleted.
6.5 Right to delete your account:We grant you the right to delete your HeyTap Account. (1) You may go to https://id.heytap.com/profile.html. After signing in to your HeyTap Account, you can select "Personal Data Management", tap "Delete Account", and then follow the prompts to submit an account deletion request. After you submit an account deletion request, we may need to manually review your request in order to make sure that you satisfy the conditions for account deletion. We will assist you with the deletion of your account within 10 working days of the date when you submit your request. After your request is approved, we will delete or anonymize all your personal information related to your HeyTap Account, unless otherwise specified by laws and regulations. After your account is deleted, we will no longer be able to provide you with platform services that are only accessible with a HeyTap Account.
6.6 Right to withdraw consent: The performance of each service feature requires certain basic personal information (see the "How We Collect and Use Your Personal Information" section of this Privacy Notice). You can change the scope of the personal information you authorize us to collect or withdraw your authorization by deleting information, turning off app permissions, changing settings on the product or feature settings page, or deleting your account. If you withdraw your consent, we will no longer be able to provide you with the related services. After you withdraw your consent, we will no longer process related personal information, but the withdrawal of consent shall not affect the lawfulness of data processing based on consent before its withdrawal.
6.7 Right to lodge a complaint: You have the right to contact our customer service representatives to lodge a complaint. We will respond within 15 working days of the date when we receive your complaint. If you are not satisfied with our reply, particularly if our processing of your personal information damages your legitimate rights and interests, you can also file a complaint or report it to relevant regulatory authorities, or file a lawsuit with the court with jurisdiction. Please note that for security reasons, we may verify your identity before handling your request. In general, we do not charge a fee for handling your reasonable requests. However, for repeated requests exceeding reasonable limits, we may charge a fee to cover the costs of handling such requests, depending on the specific circumstances. We may reject unreasonably repeated requests, requests that pose excessive technical requirements (such as developing a new system or fundamentally changing existing practices), requests that present a risk to the legitimate rights and interests of others, or very unrealistic requests. In addition, we may choose not to respond to your request if it directly involves any issues that directly concern public interests such as national security, national defense, public health, or criminal investigations, or if responding to your request may result in serious damage to the legitimate rights and interests of you or any other individual or organization.
Our products, websites, and services are mainly intended for adults. Children (we regard people under the age of 14 as children) may not use our products without the consent of their parent or guardian. Children's personal information, collected with the consent of their parent or guardian, will be used or disclosed only when permitted by law and with the express consent of their parent or guardian, or when it is necessary to protect the children.
If we find that we have collected a child's personal information without having first obtained express and verifiable parental consent, we will try to delete the relevant data at the earliest possible time.
Our websites, products, apps, and services may contain links to third-party websites, products, or services. You can choose whether to access or use any website, product, or service provided by a third party.
We have no control over third-party privacy and data protection policies, as such third parties are not bound by this Privacy Notice. Before submitting personal information to third parties, please refer to their privacy policies.
As a company that operates globally, we provide products and services through resources and servers distributed around the world. We have built data centers in countries including Singapore, India. This means that pursuant to local laws and regulations and with your prior consent, your personal information may be transferred to or accessed from a jurisdiction outside the country or region where you use the relevant products or services.
You understand that there are different risks under different data protection laws. We will take measures to ensure that the data collected by us is processed in accordance with this Privacy Notice and applicable laws, and that, when your personal information moves across borders, it is as well protected as it is in the country or region where you use the relevant products or services. For example, we will obtain your consent to the cross-border transfer of your personal information, or we will take security measures such as encryption, deidentification, or entering into a necessary data transfer/sharing agreement with the recipient of your data before transferring such data across borders.
We reserve the right to update or modify this Privacy Notice from time to time. We will send you update notices through different channels. If you have provided us with your email address, we will notify you by email of any material changes to this Privacy Notice prior to the entry into force of such changes. We will also publish a change notice on our website or push a change notification to you through your device.
This Privacy Notice is subject to adjustments, but without your express consent, we will not diminish your rights under this Privacy Notice.
If you do not agree to this Privacy Notice, we will not be able to collect and use the information necessary to provide the services you request.
This Privacy Notice shall come into force as of the date of the update.
If you have any questions or concerns about this Privacy Notice or our practices, please contact our Data Protection Officer using the address below:https://www.oppo.com/en/privacy-feedback/