Terms of Sales

Terms of Sales

Please read these conditions carefully before placing an order relating to Sale of any products at our e-store. These conditions signify your agreement to be bound by these terms and conditions.

Order

To place an order for products or services at the OPPO Store, you can visit the store website and then simply add the products you wish to your shopping bag, check out (using your chosen payment method) with your OPPO ID, and have your items shipped to your address or any other designated address.

In case of orders wherein payment method is selected as “Cash on Delivery” our support team will call/text or send SMS you an order confirmation.

You may also visit https://www.oppo.com/in/store/ , login and Click on “My Orders' and select the product to check on the updated status.

For more information, kindly get in touch with our customer support team on the details as listed herein.
- Email us at ONLINESUPPORTIN@OPPO.COM
- Call us at the service hotline: 1-800-103-7733

Invoicing

You hereby agree to the Tax Invoice at the time of the receipt of the product.

Taxes

You shall be responsible for payment of all fees/costs/charges associated with the purchase of products and you agree to bear any and all applicable taxes including but not limited to VAT/CST, service tax, GST, duties and cesses etc.

Shipping and Delivery

We are delivering to almost all the major cities, covering 15000+ pin codes across PAN India. Our standard delivery timelines are within 6-7 working days of the receipt of the order or in case of COD order(s) 6-7 working days from the idle time of the confirmation of the orders by the Customer.

OPPO duly takes care of the dispatch of the products you purchase on the E- Store, the risk of loss or damage to the product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s).

Modes of Payment

We accept various modes and methods of the payments as listed herein for the purchase of the product(s) at our e-store:
- Cash on Delivery
- Net banking
- Debit/Credit Card
- Easy monthly instalment
- UPI
- Wallet

Please refer to the terms and conditions applicable to the respective service provider before selecting any of the aforesaid mode of payment(s).

Return and Refund Policy

For details on the return and refund policy, please refer and read the terms available at below link

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Export

This contract is subject to applicable export control laws. You may not export any product purchased from the OPPO Store to another country if prohibited by export control laws. If you do plan to export an OPPO product to another country, you must obtain any legally required export licences (or other government approvals) prior to doing so.

Warranty

For detailed warranty policy, please read and refer the terms captioned at
https://support.oppo.com/in/warranty-check/

Legal Metrology Product Declaration

Compliance with the mandatory declaration with respect to pre-packaged product/s as per Legal Metrology (Packaged Commodities) Rules 2011, such as Name & Address of the Manufacturer, Name & Address of the importer, Common Generic Name, Net Content, Country of Origin, Customer Support Address, E-mail & Telephone. Please visit [●]

Customer Compliance Grievance(s) Redressal Mechanism

Grievance Redressal Mechanism:

In case of any grievance(s) in relation to our product and service(s), you may reach out to our support team on the details listed herein below:

- The Turnaround Time (TAT) for any received grievance(s) at this portal is generally 12 working Hrs
- Post verification of the detailed grievance and receipt of all the required document and information by the grievance officer, the maximum resolution time for the Grievance is three(3) weeks
- Grievance can be escalated to “Support.In@oppo.com” if the resolution is delayed or the team is not responsive on time.

Grievance Officer Details:

Name: Harsh Saini
Designation: E-Commerce Specialist
Contact details: 1800-103-7733
Email: OnlinesupportIN@oppo.com
Escalation Email: Support.In@oppo.com
Address:
OPPO Mobiles India Private Limited
5th Floor, Tower-B, Building No. 8,
DLF Cyber City, Gurgaon, Haryana, INDIA.

OPPO Service Centre:
OPPO Store search:

Live search link: https://www.oppo.com/in/shops/

OPPO Security Response Centre Link:

Please report all the vulnerability through below link
https://security.oppo.com/cn/

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