User Agreement

OPPO Store

User Agreement

 

1. Scope and Contracting Entity

This OPPO Store User Agreement (the "User Agreement") applies to the OPPO Store website or app made available for Denmark, Finland or Switzerland (each a "Website" or "Site"). The Website URL, the OPPO entity operating the Website, the seller of record for purchases and the relevant contact details are identified in Section XVI (Country-Specific Terms) and in the applicable Terms of Sale. In this User Agreement, "OPPO Store", "we", "us" and "our" mean the Website operator identified for your country. A "consumer" is a natural person acting mainly outside their trade, business or profession. This User Agreement governs use of the Website; Section III applies whenever you access it. Purchases are governed by the Terms of Sale shown before you place an order. Before creating an account or using a feature that requires acceptance, please read this User Agreement and the Privacy Policy. If you do not agree, do not create an account or use that feature.

 

We may change this User Agreement for a valid reason, such as a change in law, security requirements, Website functionality or the way we operate the Website. A change applies prospectively from the stated effective date. If a change materially affects an account or an ongoing service, we will give registered users reasonable advance notice in a durable form. Unless immediate action is required by law or for an urgent security reason, you may stop using the affected feature and close your account before the change takes effect. A change to this User Agreement does not modify an order already accepted by us; that order remains governed by the Terms of Sale in force when the purchase contract was concluded.

 

1. Intellectual Property Notice

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on the Site is owned, controlled or licensed by or to OPPO Store, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

 

Except as permitted by applicable law or expressly allowed by us, you may not copy, reproduce, republish, upload, publicly display, translate, transmit or distribute the Website or Content for a commercial purpose. This restriction does not prevent ordinary personal use, use of accessibility tools, or any use that applicable law permits without the rights holder's consent.

 

You may download product information that we make available for that purpose and use it for personal, non-commercial information. You must keep proprietary notices intact, must not present modified information as originating from OPPO Store, and must not make statements or warranties on our behalf.

 

III. Acceptable Use and Enforcement

You must not use automated tools or manual processes to access, extract or monitor the Website in a way that bypasses security or access controls, imposes an unreasonable burden, or materially interferes with the Website. This does not prohibit ordinary browser functions, accessibility technologies, or search-engine indexing that follows our published technical instructions.

 

You may not attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site or to any OPPO Store server, or to any of the services offered on or through the Site, by hacking, password "mining" or any other illegitimate means.

You may not probe, scan or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Site, or any other customer of OPPO Store, including any OPPO Store account not owned by you, to its source, or exploit the Site or any service or information made available or offered by or through the Site, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Site.

 

You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or OPPO Store’s systems or networks, or any systems or networks connected to the Site or to OPPO Store.

 

You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site, or with any other person’s use of the Site.

 

You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to OPPO Store on or through the Site or any service offered on or through the Site. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.

 

You may not use the Site or any Content for any purpose that is unlawful or prohibited by this User Agreement, or to solicit the performance of any illegal activity or other activity which infringes the rights of OPPO Store or others.

  

We process and disclose personal data only as described in the Privacy Policy and as permitted or required by applicable law. This may include proportionate disclosures needed to comply with a lawful request, prevent fraud or security incidents, or protect a person's rights or safety.

 

We may preserve communications sent through the Website for the periods and purposes described in the Privacy Policy, including handling a complaint, enforcing this User Agreement, protecting users and complying with legal obligations. We do not treat this clause as consent to processing where the law requires another legal basis.

 

If we reasonably believe that you have materially or repeatedly breached this User Agreement, or that urgent action is needed to protect the Website, another person or a legal obligation, we may take a proportionate measure such as warning you, removing specific content, or temporarily restricting access. Where practicable and legally permitted, we will explain the reason and give you a reasonable opportunity to correct or challenge the decision.

 

1. Purchases and Marketing

Purchases are governed solely by the Terms of Sale and the purchase-related policies expressly incorporated into them and made available before checkout. A promotion, contest or optional Website feature may have separate terms presented before you participate. If feature-specific terms conflict with this User Agreement, they control only for that feature. This User Agreement does not reduce or alter the seller's obligations under the Terms of Sale.

 

We may change products, services and prices offered for future orders before a purchase contract is concluded. A change does not affect an order already accepted by us. We take reasonable steps to keep material product, availability and price information accurate and will handle an error in accordance with the Terms of Sale and applicable law.

 

We send electronic marketing communications, such as email, SMS or push notifications, only where you have given prior consent or where applicable law permits marketing of our own similar products to an existing customer whose contact details we obtained in connection with a sale and who was offered a clear opportunity to object. Each marketing communication identifies the sender and provides an easy and free way to opt out. You may withdraw consent or object at any time, without affecting service messages about your account or orders. Further information is in the Privacy Policy.

 

1. Accounts and Security

Some Website features require an account (the "Account"). You must provide accurate information, take reasonable steps to keep sign-in credentials confidential, and promptly tell us if you suspect unauthorised access. You are responsible only for loss caused by your intentional or negligent failure to take those steps. You are not responsible for unauthorised activity that you did not cause.

You must not use another person's Account without their permission or attempt to bypass an Account security measure. We use reasonable technical and organisational measures to protect Accounts and will handle reported security incidents in accordance with applicable law and the Privacy Policy.

 

1. Privacy

The Privacy Policy identifies the controller for your country and explains what personal data we process, why we process it, how long we retain it, with whom we share it, international transfers and how to exercise your privacy rights.

 

We use appropriate technical and organisational measures designed to protect data transmitted through the Website. No internet service is risk-free, so you should use up-to-date devices and protect your credentials. Please report a suspected security issue through the contact channel stated in the Privacy Policy or on the Website.

 

VII. User Content and Website Availability

If the Website lets you submit a review, image, comment or other content ("User Content"), you retain ownership. You grant us a worldwide, non-exclusive, royalty-free licence to host, reproduce, display, translate and technically adapt that User Content only as reasonably needed to operate, promote and improve the Website and the relevant products. The licence ends when the User Content is deleted from public display, except for reasonable backup periods, legal retention and material already used with your permission before deletion.

 

You may submit only User Content that you have the right to share and that is lawful and genuinely reflects your experience. User Content must not infringe another person's intellectual property, privacy, reputation or other rights; contain malware; impersonate another person; disclose personal data without a lawful basis; or materially mislead other users. You remain responsible for your User Content to the extent that responsibility results from your own act or omission.

 

We may refuse, restrict or remove User Content only where reasonably necessary to enforce these rules or a published content policy, comply with law, or protect the Website or another person. We will act proportionately and, where required or reasonably practicable, tell you the reason and how to challenge the decision.

 

You may report allegedly unlawful or rights-infringing User Content through the customer-service channel identified for your country in Section XVI (Country-Specific Terms). A notice should identify the content, its location, the complainant's contact details, the legal or factual basis for the notice and a good-faith statement that the information provided is accurate. We will review notices fairly and without undue delay.

 

We use reasonable care to keep the Website available and secure. We do not promise that a free informational Website will always be uninterrupted or error-free, particularly during maintenance or an event beyond our reasonable control, but we will take reasonable steps to prevent avoidable disruption and restore service. Product delivery, conformity, warranty and purchase remedies are governed by the Terms of Sale.

 

Website content is provided for general information. Material product characteristics, prices and other pre-contract information displayed during checkout form part of the purchase process and are handled under the Terms of Sale.

 

We may maintain, update or temporarily suspend all or part of the Website where reasonably necessary for security, legal compliance, maintenance or service improvement. We will minimise disruption and give reasonable notice of a material planned suspension where practicable. A permanent discontinuation is handled under Section X.

 

VIII. Liability

We are responsible for loss that is a foreseeable result of our breach of this User Agreement or our failure to use reasonable care. We are not responsible for loss caused by your breach, for a business loss suffered by a person using the Website as a consumer, or for an event beyond our reasonable control where we took reasonable steps to avoid or reduce the loss.

We do not exclude or limit liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, wilful misconduct or gross negligence where it cannot be limited, breach of a mandatory consumer right, or any other liability that applicable law does not allow us to exclude or limit. Liability connected with a purchase or a Product is determined under the Terms of Sale and applicable sales and product-liability law, rather than this Website-use agreement.

 

1. Responsibility for Breach

Each party is responsible for direct loss it causes through its breach of this User Agreement, negligence or wilful misconduct, subject to Section VIII. If a third party makes a claim caused by unlawful User Content that you submitted, you will provide reasonable information and cooperation. Any obligation to pay compensation arises only to the extent required by applicable law or agreed in a settlement that you approve.

 

1. Suspension and Termination

We may investigate suspected misuse and use relevant data only as permitted by the Privacy Policy and applicable law. Any restriction on access or User Content will be based on the reasons and process in this User Agreement and will be proportionate to the relevant risk or breach.

 

We may temporarily restrict or terminate access if you materially or repeatedly breach this User Agreement, if action is reasonably necessary to protect security or another person's rights, if law or a competent authority requires it, or if we discontinue the relevant Website feature. Except where urgent action is necessary, we will give reasonable notice, state the reason and, for a remediable breach, allow a reasonable opportunity to correct it. We will provide a way to challenge a decision where applicable law requires one.

You may stop using the Website and close your Account at any time. A restriction or termination of Website access does not cancel a purchase contract already accepted by us; performance, cancellation, refunds and other purchase consequences continue to be governed by the Terms of Sale.

 

Provisions that by their nature should continue after access ends, including intellectual-property ownership, accrued rights, responsibility for breach, liability, governing law and dispute resolution, remain effective.

 

1. Events Beyond Our Control

Neither party is responsible for delay or failure to perform a Website-use obligation caused by an event beyond its reasonable control, such as a natural disaster, war, widespread power or communications outage, lawful government action or serious cyber incident, provided that the affected party took reasonable precautions and acts promptly to reduce the impact and resume performance.

 

Where practicable, we will give reasonable notice of a material disruption. This Section does not determine the consequences of non-delivery or delay under an accepted purchase contract; those consequences are set out in the Terms of Sale.

 

XII. Governing Law and Dispute Resolution

The governing law and courts for the country-specific Website you use are stated in Section XVI. Danish law applies to the Danish Website, Finnish law applies to the Finnish Website and Swiss law applies to the Swiss Website. The corresponding country-specific court clause applies to disputes arising from this User Agreement.

 

Please contact our customer service first and give us a reasonable opportunity to resolve the issue. If it is not resolved, you may use the consumer advisory or alternative-dispute-resolution body listed for your country in Section XVI where its eligibility rules are met, or bring a claim in a court with jurisdiction. Any ADR body's procedure, cost and legal effect are determined by its own rules and applicable law. We are not obliged to, and do not undertake to, use alternative dispute resolution to settle disputes. This does not affect your right to refer an eligible dispute to the body identified for your country or to bring proceedings before a competent court.

 

XIII. Miscellaneous

The headings used in this User Agreement are included for convenience only and will not limit or otherwise affect this User Agreement.

 

If a provision of this User Agreement is invalid or unenforceable, the remaining provisions continue in effect. The affected provision is disregarded only to the extent necessary; it is not replaced with a broader restriction. A delay in enforcing a right is not a waiver. No person other than you and the Website operator may enforce this User Agreement unless applicable law provides otherwise. This User Agreement, the Privacy Policy and any terms for an optional Website feature form the agreement for Website use. A purchase is a separate contract governed by the Terms of Sale and the purchase-related policies incorporated into them.

 

 

The Website may refer to a product, programme or service that is not available in your country. Availability is determined by the local Website and, for purchases, by the information shown before checkout. A reference does not promise a future launch.

 

XIV. Feedback

If you voluntarily provide non-confidential feedback about the Website or Products, you grant us a worldwide, non-exclusive, royalty-free licence to use that feedback to evaluate and improve them. This does not transfer ownership of your pre-existing material. Personal data included in feedback is processed under the Privacy Policy.

 

1. Account Closure and Privacy Requests

You may close the Account used for the Website through your Account settings or by contacting the customer-service channel identified for your country in Section XVI (Country-Specific Terms). Closing the Account ends access to Account-only features but does not itself cancel an order or erase records that we must retain for contracts, fraud prevention, tax, warranty or complaint handling, or another legal obligation. Requests to access, correct or delete personal data, or to exercise another privacy right, must be submitted through the channels in the Privacy Policy and will be handled within the applicable statutory period.

 

XVI. Country-Specific Terms

The following local terms form part of this User Agreement. The local terms for the country-specific Website you use apply. If a local term conflicts with a common term above, the local term controls for that country.

Denmark. Website: https://www.oppo.com/dk. Website operator: Sinova Europe B.V., Netherlands Chamber of Commerce (KvK) number 42010040, Kinkerstraat 268 3, 1053GB Amsterdam, The Netherlands; customer-service email: shop_oppo_as@oppo-aed.fi. Seller of record: same as the Website operator (Sinova Europe B.V.). Danish law governs this User Agreement. A consumer may bring proceedings in the courts available under mandatory Danish and EU jurisdiction rules, and we may bring proceedings against a consumer only in the courts permitted by those rules.

Finland. Website: https://www.oppo.com/fi. Website operator: Sinova Europe B.V., Netherlands Chamber of Commerce (KvK) number 42010040, Kinkerstraat 268 3, 1053GB Amsterdam, The Netherlands; customer-service email: shop_oppo_as@oppo-aed.fi. Seller of record: same as the Website operator (Sinova Europe B.V.). Finnish law governs this User Agreement. A consumer may bring proceedings in the Finnish court available under mandatory jurisdiction rules, including the district court of the consumer's domicile where applicable, and we may bring proceedings against a consumer only in a court permitted by those rules.

Switzerland. Website: https://www.oppo.com/ch. Website operator: Sinova Europe B.V., Netherlands Chamber of Commerce (KvK) number 42010040, Kinkerstraat 268 3, 1053GB Amsterdam, The Netherlands; customer-service email: shop_oppo_as@oppo-aed.fi. Seller of record: same as the Website operator (Sinova Europe B.V.). Swiss law governs this User Agreement.

Local-language versions. We make this User Agreement available in the language or languages used for the relevant country Website. If an English drafting version and a consumer-facing local-language version differ, the consumer-facing local-language version applies for that Website.

Last updated: 13 July 2026