Your privacy and security is important to us
We believe that your privacy is as important as our product quality. We treat your privacy as the security baseline of our products. From the beginning of designing a product, we lay emphasis on the protection of personal privacy, and require privacy protection throughout the process of product research and development. All your personal information stored on your mobile phone, including photos, SMS, contacts, chat histories, visited website information and information stored on the Cloud Service will be properly protected. You will be explicitly informed of all permissions to be obtained from your mobile phone and the methods employed to collect your personal data. In addition, where indicated, your explicit consent must be obtained. You can actively control your personal content and information that are shared.
We try our best to ensure
the security of your personal data
Your personal information is protected by encryption during transfer and storage. For example, when you use the Cloud Service, we adopt industry-leading cloud storage technologies and disaster recovery strategies that ensure your data is appropriately protected. We adopt industry mainstream encryption algorithms to ensure that your data can only be stored and transferred after encryption. No one can view your data except yourself.
We only
collect the minimum amount of data
In order to provide you with the necessary services or personalized user experiences, we need to collect and use some of your information. This may include your account number, device ID, phone number, etc. However, please rest assured that all our products must go through a privacy compliance review at the beginning of the design process. For information collection, we only allow products to collect the minimum information required for the purpose of that product's business functions. In addition, for personalized user experiences your explicit consent will be required in order to collect the information.
Your
personal data
Whether you are taking photos, sending SMS, or using the Cloud Service, we will never disclose or sell your data to any third-party organization without your permission.
You can
manage your personal data at any time
Only after being authorized by you in advance can an app installed on your OPPO device access your information, such as photos and contacts. You can control the permissions requested by an installed app, separately allowing an app to use some permissions or blocking the app from using a particular permission. For example, you can block an app from accessing and obtaining your personal data, such as contacts, SMS, and location data. Before being authorized, the app is unable to access these protected resources and data in your device.
We are committed to protecting your privacy
How we protect your privacy
The security of your personal information is important to us. Therefore, we are striving to develop a variety of products to ensure the security of your personal information throughout the product life cycle.
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Secure keyboard
The system automatically switches to the OPPO Secure Keyboard when you need to enter sensitive information and connect to the Internet, or autocomplete words. This ensures that your sensitive information remains private.
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Protection against unauthorized access
Protect your information from being leaked. Any access by an app to your call history, contacts, messages, and schedules requires your prior approval. Where no approval is given, the respective function will either be blocked or blank information is provided.
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Private Safe
You can move photos, videos, audio and documents into the Private Safe, edit the title by touching and holding the album or file, and view private files after confirming your access privilege through the privacy password. This can help prevent the leaking of important personal files and private data.
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Prevent Background Recordings or Audio/Image
Even if you have generally granted an app the permission to use your microphone, you will be prompted via the status bar or any use of your microphone by an app running in the background. When a background app wants to use the camera, you will be requested to grant permission.
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Screenshots & Screen Recordings Prevention
If you activate this feature, the system will block screenshots and screen recordings when you use functions that relate to your private information such as the Secure Keyboard and Private Safe. The screenshot action will then be intercepted, and you will be notified of such blocking. The screen recording action will only show a blank, black screen.
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Payment Protection
During your payment process with an OPPO mobile phone, we will run automated checks on the URLs accessed when using the OPPO browser, as well as URLs contained in received messages. This is to recduce risks to your secure payments.
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App Lock
Before enabling App lock, you need to set the privacy password first. When the app is launched, you can access the app only when you enter the correct privacy password, or use fingerprint or facial verification. After App Lock is enabled, the incoming notifications will be hidden by default, and you can view them only when you pass the identity verification. You can also choose the lock timing, so that if you choose "no verification before locking the screen", you won't need to verify your identity before the next time the screen locks, which is more convenient.
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OPPO App Market
You can browse, download, install, update, and uninstall apps through the Oppo App Market. These apps are uploaded by developers. Any upload of an app musst pass an Oppo test where Oppo provides a security labal based on security scan reports and reported entries on the resource details page. Users can report any advertisements, paid features, viruses and other unsafe content in the app at any time. The App Market tightly controls app permissions. You can view which permissions are used on the details page of each app. This will help you clearly know which permissions are used by the app.
Manage your privacy
OPPO provides a variety of tools and funtions to help you improve your privacy and manage it more conviniently
Your priacy management tool
3D facial recognition
3D face recognition is a type of biometric identification technology that uses artificial intelligence to verify your identity based on the 3D recognition of your face. You can use this 3D facial recognition to verify your identity and unlock the device. In addition to traditional facial information, 3D face recognition also performs a 3D scan of the face to extract three-dimensional features such as contours and skin texture on a living object. This provides a higher level of biometric recognition. 3D facial recognition adopts secure image acquisition technology. The whole process, from image acquisition to feature extraction/matching, as well as unique features information storage is carried out in a completely isolated, secure and trusted environment. The unique features information is always encrypted by chip-level encryption algorithms to ensure that your personal identity information will not be intercepted, leaked or distorted.
Fingerprint unlock
Fingerprints are inherent physiological features of the human body, and are characterized by uniqueness and lifelong invariance. After the personal fingerprint information is extracted through the enrolling operation, it will be saved to the secure zone of the device through a powerful encryption algorithm. When unlocking the device, the fingerprint image is obtained when you lightly press the fingerprint icon/sensor, and this will then be comprehensively compared with the saved fingerprint information. The correct finger will unlock the device successfully. All the above steps are run in the TrustZone, a secure and isolated environment, and will not be affected by other Android apps.
We protect your account
Account registration
When you register an account, you are required to use a strong password with a length of at least 6 characters (up to 16 characters), and the password needs to contain two of the following options: numbers, letters or symbols. This means you can use your account more conveniently and safely.
Account login
In order to ensure the security of your account, two-factor authentication is required when you login on an unfamiliar device/new device. You can also verify the security of your account through the device that is already logged in to make your account more secure.
Login history
The login status of your account on other devices will be synced to your current device, allowing you to keep track of the security status of the account in real time. You can also remove devices that are logged in to the account.
Manage your privacy
Cloud Service
Cloud Service uses industry-leading cloud storage technology, disaster recovery strategies and encryption algorithms to ensure the safety of your data,it also takes multiple protection measures to ensure that personal information is not stolen.No one but you can see your data stored in the cloud.
Data and privacy management platform
In order to give you more control over your personal information, we are gradually introducing on the account page a set of tools dedicated to your privacy management. With these tools, you can access, request data correction, obtain a copy of your personal data, and disable or delete your account.
Privacy Policy
Last Updated: July 24, 2019
To help you understand how we process your personal data, we have prepared a brief summary of our Privacy Policy.
For more details, please see the full version of the Privacy Policy below.
| Key Points |
Summary |
| Who is collecting and using your data? |
Guangdong OPPO Mobile Telecommunications Corp., Ltd. |
| Information We Use |
We process information about you that you directly provide to us or that we collect when you use our
products and services. We may also receive information about you from third parties. |
| What we use it for |
We will always use your personal data only when we have a lawful basis to do so such as to provide you with
products and services, for our legitimate interest or with your consent.
We may also process your information when you participate in promotional activities such as prize draws. |
| How long we keep your data |
We will not keep your information for longer than we need it. In most cases, we will keep your information
only for as long as it necessary to use it for the purposes that we tell you about. Sometimes, though the law
requires us to keep it for longer). |
| Marketing |
We may send you information about products or offers that you may be interested in. If we need your consent
to do that we will only do that with your consent and you can opt out of such marketing communications at any
time. |
| Sharing Your Information with Third Parties |
We may share your information with other companies in the OPPO group, with third parties such as our
business partners and service providers or where we are required to do so by law. We will ensure that our
business partners and service providers are subject to appropriate data protection obligations. |
| Security |
We take security of your data very seriously. We have implemented various organisational and technical
measures to protect your information. |
| Your Rights |
Under data protection legislation you have certain rights, including the right:
• to access a copy of your information or transfer it in a standard format
• to request that we delete or update inaccurate information
• to withdraw your consent
• to object to our processing of your information
• to complain to the relevant regulator if you think that we have infringed any of your rights. |
| Children |
Our products and services are aimed at users who are at least [18] years old. We try not to collect and use
children’s’ data. |
| International Transfer |
We are a global business so we may transfer your information to other countries. We will ensure that
appropriate legal safeguards are in place for such transfers. |
| Updates |
We may update this Privacy Policy from time to time and will notify you of any updates. |
| Contact Us |
If you have any questions, you can contact us at privacy@oppo.com. |
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I How We Collect and Use Your Personal Information
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We collect personal information for more efficient operation and to provide you with the best usage
experience. Our channels for collecting personal information include: (1) information directly provided by
you to us; (2) we obtain relevant information during your use of our products; and/or (3) we obtain
personal information about you from third parties.
The information we collect depends on the actual products (or services) of us you are using, the
environment in which you interact with us, the choices you make, including your privacy settings and the
products and features you use. Our products and functions include core businesses and value-added
businesses. In collecting information, you are not necessarily required to provide us with your
personal information. For core businesses, if you choose not to provide it, we may be unable to provide
you with relevant products and respond to or solve any problems with which you are confronted. For
value-added businesses, you may decide whether or not you permit us to collect your information. If you
refuse to do so, it may cause relevant value-added businesses to be unavailable, but which will not
compromise your use of our core businesses.
It is worth noting that we usually treat the shipping area recorded on the
mobile phone packaging box as the actual place where the phone is used, and comply with local laws and
regulations, including those related to data protection.
- 1. Personal information that we collect
- (1) Information directly provided by you to
us
- Some services we offer require that you submit information to us directly. For
example:
- a. You are asked to complete your personal information when you are filling out the
warranty card/E-warranty card (hereinafter referred to as warranty card"). In these
services, we may ask you to provide your mobile phone number, device identification code,
model, etc.
- b. If you order products, apply for a return or refund, or use paid services from us,
we may collect your delivery details, bank account number, credit card details, billing address,
information for credit check and other financial information, contact and communication records,
etc., in order to process your order. You may not be able to order products,
apply for return or refund or use paid services from us if you do not provide such information.
- c.Some of our services allow you to communicate and share content with other people.
As required by the technology adopted in these services, such communications and shared content
may be transmitted through our system and be stored in the system.
- d.Face Recognition and Fingerprint Unlock enables rapid unlocking of your device with
your pre-recorded facial or fingerprint information. To this end, you will need to provide your
facial feature information from different angles or your fingerprint information.
- e.When you use voice command control service or other voice services, we
record your voice and may store it on our servers.
- f.When providing after-sales service and customer support for you, we may ask you to
provide and collect your personal information, such as IMEI and other device information, your name,
mobile phone number, email address, address, etc., and we may record the
call between you and our customer service.
- g.We may ask you to provide and collect your personal information under other
circumstances, such as when you participate in lotteries or competitions, participate in promotional or
marketing activities organized by us or business partners, fill out questionnaires, or participate in user
forums or blogs sponsored by us or business partners.
- h.Depending on the characteristics of certain OPPO products or services, we may also
ask you to provide and collect your personal information in other scenarios. In these cases, we will
inform you in the separate privacy policy of the relevant products.
- (2) We obtain relevant information during your use of our
products
- When you are using OPPO products or services, we will collect you device information
and the information on your interaction with OPPO products or services, including:
- a.Device Information - Such as device name, model, region and
language settings, device identification code, device hardware information and status, use habits, IP
address, Mac address, operating system version, and the configuration of the device used to access the
services.
- b.Log Information - Such as when and how long the service is
used, search terms entered through the service, and information about device and software events (such as
reboot, upgrade, error, and crash). The Android system is designed in such a way that your error or crash
events will include the overall information when the events occur. Such information will only be used for
error log analysis, but not for individual identification or any other purposes. We also clear the logs we
collect on a regular basis.
- c.Location Information - Such as the GPS signal of the device or
information related to the nearby Wi-Fi access points and cell towers, device location ID, and ID of the
network service provider. We will ask you which applications you want to enable location-based services
for. You can modify the location settings of your device from the device settings to change the location
information you provide to OPPO; for example, you can change or disable the methods and servers used by
location-based services, or modify the accuracy of location information.
- d.Album Information - Such as, to provide you with the function
to display photo locations as well as to classify your photos and videos, we need to collect the latitude
and longitude information of your photo and video files; when you search for certain photos, we will
collect the terms you entered and the number of photos identified locally.
- e.Camera -To ensure that the camera app works normally, we collect
the operational data (e.g., how many times you use the app), information about your device, parameter
information about the photos taken (like photosensitivity and number of faces captured), and the
information of available space left in your phone.
- f.Other information related to your use of the services, such as the application
version being used, the websites you have visited, and how you interact with the content provided by the
services.
- g.Depending on the characteristics of certain OPPO products or services, we may also
ask you to provide and collect your personal information in other scenarios. In these cases, we will
inform you in the separate privacy policy of the relevant products.
- Please note that we may work with third-party service providers to implement the
service functions mentioned above. For example, we may engage a third-party service provider to provide
voice to text conversion services on our behalf. Hence, the provider may receive and store certain
personal information. Such third parties will not use this information for any other purposes.
- (3) Information obtained from third parties
- Based on the characteristics of some OPPO products or services, to the extent
permitted by law, we may obtain your data from public or commercial sources, and may combine that
information with other information received or related to you. If you choose to sign in and use our
services via an account (HeyTap, QQ, WeChat, Alipay, Weibo, Facebook, etc.) of our affiliates or partners,
we may obtain your information, such as your username and avatar, from these services.
- 2. How we use your personal information
- We will process your personal information, with your consent and for the purposes
stated in this Privacy Policy, when we need to fulfill our obligations to you under the user agreement
and/or service contract, other legally binding obligations, or when we believe that such processing is
required to protect the legitimate interests of ours or third parties after evaluation. We will use your
personal information in strict accordance with this Privacy Policy and its updated content.
We will use your personal information for the following purposes:
- To process orders. We will use the data to process
orders and for the related after-sales services, including customer support, order delivery, invoice
printing, etc.
- To provide notification and push services. We may use your data to
provide you with OPPO content push or notification services, including update and installation of
operation system or apps, sales and promotion information.
- To provide location-based services: We or third parties will use
location information to provide you with more targeted services to offer the best possible user
experience, such as weather information, geographically targeted OPPO message push service, and the
automatic time proofreading function.
- To improve products and user experience: We will use the
mobile phone number we acquire through off-line sales channels or
electronic order forms for a research into or a return visit to users. We use information about
errors or crash events to conduct error log analysis. After you join the User Experience Program, we will
collect information about your device, operational behavior, location, log and more for statistical
analysis in order to improve the user experience and performance of the product.
- To provide customer support. We use data to troubleshoot product
problems, repair customers' devices, and provide other customer care and support services. The unique
identification code of your mobile device may be used to activate your warranty service and particular
software license. We may also collect your email address to respond to the questions or comments that you
post in the "Contact Us" section of our website.
- To provide you with personalized services. We may use your personal
information for user profiles and behaviors analysis, in order to display for and push you the
information, commodities or services that are more suitable for you, or to improve protection and
security. For example, we will provide the records regarding your downloading and un-installing of apps to
the App Market in order to recommend you products that you may be interested in. At the same time, we may
combine your personal information we have collected in our various services to provide you with a more
optimized product and service experience overall.
- Analysis, audit and prevention of fraud. We may use the data
you provide to verify your identity, analyze business efficiency, review transactions and prevent fraud.
We only use statistical data. The use of such data will not be linked to you personally.
- To carry out commercial promotion activities: If you participate in
lucky draws, competitions or other similar promotion activities held by OPPO, we will use the personal
information that you provide for the management of such activities.
- Provide other OPPO services. When you use some OPPO services, we may
use your data to perform the functions of the services. For example, in the Breeno Feed service, we can
read your contact information, calendar information and provide you with smart recommendations, one-click
direct access and other functions after obtaining your consent.
- We will acquire your separate consent in advance when the information is to be used
for any purpose that is not specified in this Privacy Policy. We will acquire your separate consent in
advance when the information collected for a specific purpose is to be used for other purposes. Without
consent of users, we will not provide third parties with users’ personal information and behavior data.
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II How We Use Cookies and Other Similar Technologies
- What are cookies?
- Cookies are small files that our websites, apps, or services transfer to and store on
your device. OPPO websites, online services, interactive apps, emails and advertisements may use Cookies
and other similar technologies, such as pixel tags and web beacons. Cookies may be stored on your computer
for a short period of time (e.g., only when your browser is open) or for a long period of time, even
years. We cannot access the Cookies that are not set up by us.
- The cookies we use
- OPPO and its partners use cookies or similar tracking technologies to better
understand the use of mobile software on your device, how often you use the app, what events occur within
the app, cumulative usage, performance data, and from where the app was downloaded. We will not link the
information stored in the analysis software to any personal information you submit in the mobile app.
- OPPO and its partners use Cookies or similar tracking technologies to analyze trends,
manage websites, track user behaviors on the websites, and collect aggregate demographic information for
our user base.
- Many web browsers have the Do Not Track feature. This sends "Do Not Track" requests to
websites. If your browser has Do Not Track turned on, all of our sites will respect this preference.
- Like most sites, we automatically collect certain information to analyze cumulative
trends and manage our sites. This information may include the Internet Protocol (IP) address, browser
type, Internet service provider (ISP), reference/exit page, files you view on our sites (such as HTML
pages and graphics), operating system, date/time stamps, and/or clickstream data.
- We work with third parties to display advertisements on our websites or to
manage our advertisements on other websites. Our third-party partners may use Cookies
or similar tracking technologies to provide advertisements to you based on your browsing activities and
interests. If you want to opt out of receiving interest-based advertising, you can "Clear/Disable
Cookies" (as described below) to manage Cookies and Cookie
preferences. Please note that you will continue to receive general
advertising that does not target any specific person when you visit the above websites.
- Clear/Disable Cookies
- Cookies and Cookie Preferences shall only be managed from the Options/Preferences
panel of your browser. Below are guides for managing Cookies in some popular browsers:
- Microsoft
Internet Explorer
- Microsoft Edge
- Mozilla
Firefox
- Google Chrome
- Safari for
macOS
- Safari for iOS
- More information about cookies
- For more information about cookies and instructions on how to configure your browser
to accept, delete or disable cookies, see www.allaboutcookies.org.
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III How We Retain Your Personal Information
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The retention period of the personal information we collect is the minimum amount of time required to
achieve the purposes of collection stated in this Privacy Policy, unless a longer retention period is
required by law. We will delete or anonymize your personal information upon expiry of the retention period
as described above.
If we stop operating some or all of our products or services for special reasons, we will promptly inform
you and stop the collection and processing of personal information by the related products or services,
and we will delete or anonymize the personal information we hold that is related to the said products or
services, unless otherwise required by laws and regulations.
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IV How We Disclose Your Personal Information
- In some cases, we will entrust a third party to process your personal information on
our behalf. For example, companies that send text messages or emails and provide technical support on
behalf of us. These companies can use your personal information solely to provide services to you on our
behalf.
- OPPO may, from time to time, share some personal information with its associated
companies and the strategic partners that work with it to provide products and services, in order to
provide the products or services you request. Your personal information will not be shared with third
parties for their marketing or commercial purposes.
- Affiliats: Your personal information may be shared with affiliated
companies of OPPO. We will only share personal information that is necessary, and such sharing is
restricted to the purpose stated in this Privacy Policy. If we or our affiliates change the use
and processing purpose of personal information, we will ask for your authorization again.
- Sharing with authorized partners: Some of our services will be
provided by our authorized partners solely for the purpose of implementing what has been stated in this
Privacy Policy. We may share some of your personal information with our partners to provide better
customer service and user experience. Our authorized partners include, but are not limited to, carriers,
regional agents of OPPO, logistics companies, cloud service providers, and technical service providers.
For example, when you use the Security Center app, a third-party service provider is used to scan your
phone for viruses and clear up storage space. When analyzing your error logs, we may need to provide your
log information to third-party service providers or professional technical service providers of the
related apps.
- When we are in a process of merger, acquisition or bankruptcy liquidation,
and if such process involves a transfer of your personal information, we will require the
new company or organization that shall hold your personal information to continue to be bound by the
restrictions stated in this Privacy Policy, otherwise we will require this company or organization to ask
your permission and consent again. If it does not involve the transfer of personal information, we will
fully inform you and delete or anonymize all personal information under our control.
- We will require the above-mentioned third parties to take appropriate confidentiality
and security measures to process personal information through agreements or other appropriate means.
- We will publicly disclose your personal information ONLY in the following situations:
- After obtaining your explicit consent; or
- Legal disclosure: Should we be legally required to comply with subpoenas or other
legal procedures, litigations, or mandatory requirements of government authorities, we may disclose your
personal information if we sincerely believe that disclosure is necessary to protect our rights, protect
your or other's safety, investigate fraud or respond to government requests.
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V How We Protect Your Personal Data
- 1.We have taken reasonable and feasible technical security and organizational measures
to protect the information collected for the services. However, please note that while we have taken
reasonable steps to protect your information, no website, Internet transmission, computer system, or
wireless connection is absolutely secure.
- 2.We have adopted security measures that are in line with industry standards to
protect the personal information you provide, and to prevent unauthorized access, public disclosure, use,
modification, damage or loss of the data. We will take all reasonable and practical steps to protect your
personal information, including:
- (1) We will use SSL and other technical means to encrypt many of our services. We will
regularly examine our practice of information collection, storage, and processing (including physical
security measures) to prevent unauthorized system access.
- (2) We will only allow OPPO employees to access your personal information on a
need-to-know basis in order to help us process such information, and personnel of companies authorized to
handle the services on our behalf can also access such personal information also on a need-to-know basis.
These employees and external personnel (of companies authorized by OPPO) need to fulfill strict
contractual confidentiality obligations. Should they fail to fulfill these obligations, they may be held
accountable for legal liabilities or their relationship with OPPO may be terminated.
- (3) The security of your information is of great importance to us. Therefore, we will
continue our efforts to protect your personal information and implement safeguard measures, such as
providing full encryption for information storage and transmission, to prevent your information from
unauthorized access, usage or disclosure. For certain specific contents of encrypted data, no one but the
user has the right to access them.
- (4)We will adopt encryption and other security measures to transmit and store your
personal information of particular types; and we will use technical measures to process your personal
biometric information before storing it, e.g., we will only store the essential components of such
personal biometric information.
- (5) We will prudently select business partners and service providers, and implement
the requirements for personal information protection to the business contracts or audits and assessments
between both parties.
- (6) We will conduct security and privacy protection training courses, testing and
publicity activities to enhance employees' awareness of the importance of protecting personal information.
- (7) We will use international and industry-recognized standards to protect your
personal information and actively pass relevant security and privacy protection certifications.
- 3. In the event of a personal information security incident, we will, in accordance
with the requirements of relevant laws and regulations, promptly inform you of the following: the basic
situation and possible impact of the security incident, disposal measures we have taken or will take,
suggestions for your self-protection and risk mitigation, remedies for you, etc. We will timely inform you
of the relevant situation of the event by email, letter, telephone, or push notification. When it is
difficult to inform the personal information subjects individually, we will issue an announcement in a
reasonable and effective manner. Meanwhile, we will also actively report the handling of the personal
information security incident in accordance with the requirements of the regulatory authorities.
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VI Your Rights to Your Personal Information
- OPPO RESPECTS YOUR RIGHTS TO YOUR PERSONAL INFORMATION. Below is a list of your legal
rights as well as the measures that we take to protect these rights. Please note that, due to security
reasons, we may verify your identity before processing your request. In principle, we do not charge any
fees if your request is reasonable. However, based on the actual situation, we may impose a certain fee to
cover our costs for repeated requests or requests that extend beyond reasonable limits. We may reject
requests that are unreasonably repetitive, require disproportionate technical effort (for example,
developing a new system or fundamentally changing an existing practice), may be detrimental to the legal
rights and interests of others, or are very impractical. In addition, we may not be able to respond to
your request if your request is directly related to matters involving national security, national defense,
public health, criminal investigation and other public interests, or if the request may severely impair
the legitimate rights and interests of yours or those of other individuals and organizations.
- 1. Right to be informed: We publish this
Privacy Policy to inform you of how we process your personal information. We are committed to being open
and transparent about how we use your personal information.
- 2. Right to access: You may directly search or
access your personal information in the interface for our products or services. For instance, you may, at
any time, log into your account to browse the historical orders placed by you in our official mall. If you
are unable to search or access your personal information on your own, or if you encounter any problems
while exercising your right to data access, you can request access by contacting our Data Protection
Officer at privacy@oppo.com.
- 3. Right to correct: If you find that the personal information we
processed about you is inaccurate or incomplete, you have the right to have us rectify or amend it. For
parts of your personal information, you can directly correct and modify it on the relevant function page
of the product or service. For personal information that has not been made available for your
modification, you can request correction or supplementation by contacting our Data Protection Officer at
privacy@oppo.com.
- 4. Right to delete: When you find us collecting or using your
personal information in violation of relevant laws, administrative regulations or the privacy policy, you
have the right to delete relevant personal information. You may ask us to delete the personal data
submitted by you or make them anonymous by contacting our data protection officer via privacy@oppo.com.
- 5. Right to withdraw consent: To function properly, each service
requires some basic personal information (please refer to the Section "How we collect and use your
personal information" of this Privacy Policy). For the collection and use of additional personal
information, you can grant or withdraw your authorization and consent at any time. If you withdraw your
authorization or consent, we will no longer be able to provide you with the corresponding service for
which you have withdrawn your authorization or consent.
- If you withdraw your consent, we will no longer process the corresponding personal
information. But your decision to withdraw your consent will not affect the processing of personal
information based on your previous consent prior to the withdrawal. You may change the scope within which
we are authorized by you to continue to collect personal information or withdraw your authorization by
such action as deleting information or disabling device functions.
- 6. Right to complain: You have the
right to file service complaints by contacting online customer service at 4001666888. We will respond
within 15 days from the date of receipt of your complaint. If you are dissatisfied with our response,
especially if our handling of personal information damages your legal rights, you can also file a
complaint or report to the regulatory authorities such as cyberspace administration department, public
security organ, administration for market regulation, or file a lawsuit in a court with jurisdiction.
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VII How We Process Personal Information of Children
- 1. Our products, websites and services are mainly for adults. Children (we regard
anyone who is under the age of 14 as a child) may not use our products without the consent of their
parents or guardians. For personal information of the children collected with their parents' consent, we
will only disclose this information to the extent permitted by law, or with the expressed consent of the
parents or guardians, or when it is necessary to do so in order to protect the children concerned.
- 2. If we discover that we have collected the personal information of a child without
having obtained an expressed and verifiable parental consent, we will take steps to delete the relevant
data as soon as possible.
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VIII Third-Party Service Providers and Their Services
- 1. OPPO websites, products, applications, and services may contain links to third-party websites,
products, and services. You can choose whether to visit or accept websites, products, and services
offered by third parties. For example, the "follow us" feature on our official website will guide you to
our official social media accounts, where you can find marketing or promotional information posted by
OPPO.
- 2. We have no control over third-party privacy and data protection policies as such third parties are
not bound by this Policy. Before you submit personal information to third parties, please read and
understand their privacy protection policies.
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IX How Your Personal Information Is Transferred Globally
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As a globally operating company, we provide our products or services through resources and servers around
the world. We have established data centers in China, France, Singapore, India and Indonesia, which means,
in compliance with local laws and regulations and with your authorization, your personal information may
be transferred to, or accessed from, the jurisdictions outside the country/region in which you use the
product or service.
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You understand that different data protection laws involve different risks. In such cases, we will take
measures to ensure that the data we collect is processed in accordance with this Privacy Policy and
applicable laws, and that your personal information is equally protected as in the country/region where
you use the product or service. For example, we will ask your permission to transfer your personal
information across borders, and we will implement security measures such as encryption, de-identification,
and signing necessary data transmission/sharing agreements with data recipients prior to cross-border data
transfer.
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X How This Privacy Policy Is Updated
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We reserve the right to update or modify this Privacy Policy from time to time. We will send you
notification of updates through different channels. For major changes to the Privacy Policy, if you have
provided us with an email address, we will notify you via email before the changes take effect, otherwise
we will post a notice on our website or send push notifications to you through our devices.
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This Privacy Policy is subject to adjustments. However, without your express consent, we will not diminish
your rights under this Privacy Policy.
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The products and services of OPPO referenced herein are subject to changes based on the phone
models and system versions you use or the requirements of local laws and regulations. You shall rely on
the products and services used in your phone and system as the final products and services.
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If you do not agree to the above Privacy Policy, we will not be able to collect and use the
information necessary to provide the service, and will not be able to provide you with normal services.
You may contact the after-sales staff at the sales store where you have bought your OPPO phone to
arrange for return and refund. We will offer you a complimentary return and refund if you have yet to
activate the mobile phone, that is, you have yet to insert a SIM card, use the mobile phone, and
register a phone username and passcode in the seven days after you have bought the phone, and the state
of the mobile phone (including but not limited to the external packaging, mobile phone exterior, and
internal structure) is consistent with the initial state in which you have bought the phone.
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If you have any questions or doubts about our Privacy Policy or practice, please contact our Data
Protection Officer at the following address:
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18 Haibin Road, Wusha, Chang'an Town, Dongguan, Guangdong, China
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Email: privacy@oppo.com
