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OPPO Store Privacy Policy

OPPO Online Store Privacy Policy

 

Publication date: July 18, 2025

 

Unumplus Limited, registered in the England and Wales and having its registered office at 7 Albert Buildings, 49 Queen Victoria Street, London, EC4N 4SA, together with its affiliates (hereinafter referred to as “OPPO”, “we”, or “us”), is committed to protecting and respecting your privacy. We may collect, use, disclose, transfer, process, share, or store your data and personal information (collectively, “Your Information”) when you access, browse, avail of, apply for, subscribe to, or use any of our products or services on or through our website and application (hereinafter, “Platform”). By doing so, you explicitly agree to be bound by this Privacy Policy. Please read our privacy practices carefully and familiarize yourself with them before using our Platform, applying for any of our products or services, or providing Your Information on or through the Platform or engaging in any of the permitted activities on the Platform.

 

 

 

By using the Platform, you may access, browse, or request the services or products (hereinafter, the "Services") available on the Platform, which may be updated on the Platform from time to time. This Privacy Policy describes the purposes, methods, and scope of our collection and use of Your Information, your rights regarding Your Information, and the security measures we take to protect Your Information.

 

 

 

  1. Definition

 

 

 

“Personal information” means any information relating to an identified or identifiable natural person.

 

 

 

2     How we collect your information and what types of information we collect

 

 

 

The information we collect depends on the Services you use, the context in which you interact with us, the choices you make, and the products and services you view and use. We may collect your information, which includes:

 

 

 

(1) Personal information provided directly by you

 

You may provide us with personal information directly, in which case you are generally free to choose what personal information you provide. However, if any personal information is required to provide our Services and you choose not to provide it, we may not be able to provide you with the requested Services. The personal information we collect directly from you may include, for example:

 

  • Account Information: If you wish to place an order on our Platform, you will need to create an account and log in to your account. Before registering for an account, you must agree to the HeyTap Account Privacy Notice: https://muc.heytap.com/agreement/privacy-policy/account/oversea/v20240331/index.html?language=en-US. Your HeyTap Account will collect your mobile phone number, email address, password, profile picture, username, and other data.

 

  • User rewards, coupons, and other interests associated with your account.

 

  • Contact information (including your name, home/shipping address, phone number, or other contact details).

 

  • Order information (including proof of purchase, order number, shipping address, order amount, phone number, name, delivery tracking number, and purchase history).

 

  • Payment information (including name, bank details, credit card information, debit card information, or other payment information). We generally do not collect payment card information; only in limited circumstances may we request your bank card details to provide you with after-sales service.

 

  • Commercial information (including records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies).

 

  • User group identity information (e.g., university students). In limited circumstances, we may request that you verify the group's identity information through third parties.

 

  • Information when you contact us (including chat history, complaints, and other communications between you and us).

 

  • Shared Information (including information or content you post, display, or share on the Platform).

 

 

 

(2) Information collected automatically

 

  • User device information (including IMEI number, Android ID, model number, serial number, IP address, MAC address, etc.) and how you interact with the Platform.

 

  • Internet or other similar network activity (including information regarding a consumer's interaction with a website, application, or advertisement).

 

  • Advertising ID (including Google Ad ID).

 

 

 

(3) Personal information we obtain from third parties

 

We may obtain personal information about you from third parties. For example, to the extent permitted by law, we may obtain information about you from public or commercial sources. If you interact with us through a social media site or third-party service, we may receive information from the social media site.

 

 

 

3     How we use your information

 

 

 

(1) We will use your personal information for the following purposes:

 

  • To create, maintain, administer, and send you notifications about your account, programs, or other subscriptions in which you participate.

 

  • To manage your orders, respond to requests for information or Services, provide customer service, and otherwise communicate with you.

 

  • To track and confirm your online orders, as well as to process refunds, returns, and exchanges.

 

  • To facilitate and manage your participation in promotional activities such as sweepstakes, contests, and rewards programs.

 

  • To market and advertise our Services, support our marketing activities and initiatives, and provide recommendations to our customers.

 

  • To send advertisements, which may include personalized ads.

 

  • To provide and improve our Services, including user registration for a Service, user identification and authentication to enable activation, interaction with our Services, and personalization of the user experience.

 

  • To verify your eligibility and benefits for the group discount program.

 

  • To implement and improve the security and safety features of our Services, as well as to protect against and identify fraudulent and illegal activities, legal claims, and other liabilities.

 

  • To comply with and enforce applicable legal requirements, contractual obligations, relevant industry standards, and OPPO policies.

 

  • To send you notifications about changes to any Service we offer or provide or to any of our policies.

 

 

 

(2) When we intend to use personal information for purposes not included in this privacy policy, we will notify you and ensure that such use of your personal information is lawful.

 

 

 

 

 

4    How we use cookies and similar technologies

 

 

 

Cookies are small text files that are stored on your device by the websites you visit. Cookies typically contain identifiers, commonly used information, and other details. For example, you can reduce the number of login authentications required and improve your experience through cookie technology when you navigate between different pages on our website. Otherwise, you may not be identified as the same person and may be asked to re-enter your authentication information if you log in to our website.

 

 

 

Our Services may use "cookies" and other technologies such as pixel tags and web beacons (collectively, "Cookies"). We will not be able to access cookies that we have not set.

 

 

 

We and our third-party partners use cookies to better understand user behavior, to tell us which section of our website you have visited, and to measure and improve the effectiveness of our services. You can manage or delete cookies according to your preferences. However, please note that some of our services may have been designed to require the use of cookies, so disabling them may affect your rights to use those services or some of these features.

 

 

 

If you'd like detailed information about the use of cookies and other tracking technologies, please read our Cookie Policy published on your country's website.

 

 

 

5     How long we keep your information

 

 

 

We will only store your personal information for as long as necessary to achieve the purposes for which it was collected, as set out in this Privacy Policy, unless a longer retention period is required by law. If we are required by law to store your personal information beyond this period (for example, for tax and business purposes), we will delete your personal information at the end of this retention period.

 

 

 

When the retention period expires, we will delete or anonymize your personal information.

 

 

 

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process the personal information, and the applicable legal requirements.

 

 

 

6      How we disclose your information

 

 

 

We may share, transfer or disclose Your information to:

 

 

 

  • Affiliated Companies: We may share your information with our Affiliated Companies, which may include any entity that, directly or indirectly, controls, is controlled by, or is under common control with us.

 

  • Our partners and suppliers: We may need to share, transfer, and/or disclose your information to our technical, commercial, marketing, and delivery partners and suppliers. This information may be stored, processed, and/or used for ongoing service provision purposes, account creation, login requirements, notifications of new offers or updates, including software updates and patches, payment processing, OTP services, and courier services for the delivery of your purchase.

 

  • Individuals acquiring our assets or business: If we sell or transfer all or part of our business or assets, your information may be part of that sale or transfer but will continue to be subject to the promises made in this Privacy Policy (unless you later consent otherwise).

 

  • Legal and Regulatory Authorities: We may be required to disclose Your Information due to legal or regulatory requirements. In these cases, we reserve the right to disclose Your Information to comply with our legal obligations, including, but not limited to, complying with court orders, warrants, or discovery requests. We may also disclose Your Personal Information to (a) law enforcement agents; (b) comply with a judicial proceeding, court order, or legal process served on us or the Platform; (c) enforce or apply this Privacy Policy, the Terms and Conditions, or other policies or agreements; (e) an insolvency proceeding involving all or part of the business or assets relating to the Information; (f) respond to claims related to infringement of any Third Party rights by any Information; (g) protect our rights, property, personal safety, or the public. Please note that we may not inform you before or after disclosures made in accordance with this section.

 

 

 

Without prejudice to the foregoing, we will not be responsible for the actions or omissions of third parties with whom you share Your Information, nor will we be responsible and/or liable for any additional information you choose to provide directly or indirectly to any of the third parties when requesting or activating their services and products, whether directly or indirectly, through the Platform or otherwise.

 

 

 

7    Third parties and their products and services

 

 

 

The Platform may contain links, products, and/or services from third-party websites. You have the option to choose whether to visit them. However, if you choose to do so, your use of these websites will be subject to their terms and conditions and privacy policies, which you can view on their websites or by contacting them.

 

 

 

We do not control the privacy and data protection policies of our partners. Therefore, before submitting your information to our partners, please read and understand their privacy policies and terms and conditions, as they will govern you and your remedies will apply to those partners and/or third parties whose websites you visit and/or whose services and products you request and/or activate.

 

 

 

8    Legal basis for processing your information

 

 

 

Our processing of your personal information, as described in the "How We Use Your Personal Information" section, is based on the following legal bases:

 

 

 

(1) To make or enter into a contract with you:

 

We rely on this legal basis specifically in the following cases:

 

  • To create, maintain, manage, and send you notifications about your account, programs, or subscriptions in which you participate.

 

  • To manage your orders, respond to requests for information or Services, provide customer service, and otherwise communicate with you.

 

  • To track and confirm your online orders, as well as to process refunds, returns, and exchanges.

 

  • To verify your eligibility and benefits for the group discount program.

 

  • To send you notifications about changes to any Service we offer or provide or to any of our policies.

 

(2) Compliance with a legal obligation: We may be required to process personal information to comply with our legal obligations, for example, when we are required to retain information for business or tax law purposes.

 

(3) Legitimate interests: The processing of your personal information may also be necessary for our legitimate interests.

 

  • To provide and improve our Services, including user registration for a Service, user identification and authentication to enable activation, interaction with our Services, and personalization of the user experience.

 

  • To market and advertise our Services, support our marketing activities and initiatives, and provide recommendations to our customers.

 

  • To implement and improve the security and safety features of our Services, as well as to protect against and identify fraudulent and illegal activities, legal claims, and other liabilities.

 

(4) Consent: We may process your personal information with your consent, especially for promotional activities. You have the right not to give your consent or to withdraw it at any time. Withdrawing your consent does not affect the lawfulness of our use of your personal information prior to its withdrawal. If you have given us consent to use your personal information, we will use it only for the purposes specified in the declaration of consent. Please note that, to the extent our processing is based on your consent and if you refuse or withdraw your consent, we may not be able to provide you with the related services. However, neither refusing nor withdrawing consent will have any negative consequences for you.

 

 

 

9       How your information is stored and transferred globally

 

 

 

Your information will be stored in Europe. Additionally, we leverage our resources and servers around the world to provide the Services. We have data centers in the U.S., France, Singapore, India, and Indonesia, which means that, in accordance with applicable laws, your personal information may be transferred to countries or regions outside of where you use or access our Services.

 

 

 

If your personal information is transferred to jurisdictions outside of Europe, we will ensure that appropriate safeguards are in place and implemented, such as:

 

 

 

  • that the recipient of the personal data is located in a country that benefits from an "adequacy" decision by the European Commission

 

  • the recipient has signed a contract based on "standard contractual clauses" approved by the European Commission, which oblige them to protect your personal information, or

 

  • In the absence of the above adequate security measures, we will request your explicit consent for the cross-border transfer of your personal information or take any other recognized measures to provide a sufficient level of protection for your personal information.

 

 

 

10       How we protect your information

 

 

 

We have implemented reasonable technical and organizational security measures to protect your information that we collect and store. Although we take reasonable measures to protect your information, no website, Internet network or transmission, computer system, or wireless connection is completely secure.

 

 

 

We will strictly control access to Your Information, and will only grant access to our employees who need to know how to process such information and to authorized personnel of companies responsible for handling services on our behalf.

 

 

 

The security of your information is very important to us. Therefore, we will protect your information by implementing safeguards, such as encryption of storage and transmission, to prevent unauthorized access to, use, or disclosure of your information.

 

 

 

In the event of a security incident involving Your Information, to the extent required by applicable laws and regulations, we will promptly inform You of the incident and the necessary preventive measures to mitigate any potential harm.

 

 

 

11     Your rights over your information

 

 

 

We strive to offer you choices regarding the information we collect about you. We have created mechanisms to provide you with the following control over your information:

 

 

 

  • Right of access: You can request access to your information that we collect and store.

 

  • Right to rectification: If you believe that the personal data we process about you is inaccurate or incomplete, you have the right to request that we rectify it without undue delay and that we complete your personal data where appropriate.

 

  • Right to deletion: You can send us a request to delete your personal data, and we will be required to delete it without undue delay in certain circumstances, for example, if we have no legal grounds to continue processing the personal data to the extent required by applicable laws and regulations. Please note that deleting all the data on your device does not mean that you have deleted all the data OPPO collects and processes about you. Therefore, we encourage you to contact us.

 

  • Right to restriction of processing: You have the right, in certain circumstances, to request that we temporarily restrict the processing of your personal data, such as when you contest the accuracy of your personal data, while we verify its accuracy. We will retain only sufficient data or process only as necessary to ensure we comply with your restriction request in the future.

 

  • Right to portability: You have the right to obtain a copy of your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another provider, or to have the data transmitted to another provider in certain circumstances.

 

  • Right to object: You have the right to object at any time to any processing justified by legitimate interests based on grounds relating to your particular situation. If you choose to object to the processing of your personal data, we will cease to process the personal data concerning you unless we can demonstrate compelling grounds for continuing to process your personal data which override your interests, rights, and freedoms, or if we are establishing, exercising, or defending legal claims. You may object to direct marketing activities at any time and for any reason.

 

  • Right to withdraw consent: If you have given us your consent to process your personal data but later change your mind, you have the right to withdraw your consent at any time. Withdrawing your consent does not affect the lawfulness of our use of your personal data before it was withdrawn. If you wish to withdraw your consent to receive promotional communications, you can unsubscribe using the method described in each promotional message. If you withdraw your consent, we may no longer be able to provide you with the corresponding service.

 

  • Right to lodge a complaint: You have the right to lodge a complaint with a competent supervisory authority about how we handle or process your personal data, or to bring a claim before a court with competent jurisdiction. You can find information on how to contact your data protection supervisory authority here: https://www.edpb.europa.eu/about-edpb/about-edpb/members_en.

 

  • Right to Deactivate Your HeyTap Account: We grant you the right to delete your HeyTap Account. You can go to id.heytap.com to delete your HeyTap Account. After you submit an account deletion request, we may need to manually review your request to ensure you meet the conditions for account deletion, and we will assist you with the deletion process within 15 business days of submitting your request. Once your request is approved, we will delete or anonymize all of your related personal information, unless otherwise required by law and regulation. After your HeyTap Account is deleted, we will no longer be able to provide you with products or services that are only available through a HeyTap Account. You may also contact us directly as described in this Privacy Notice to request deletion of your HeyTap Account. We'll log your request, manually review your eligibility for account deletion, and assist you with the process within 15 business days of submitting your request.

 

 

You can exercise your rights as a data subject through the methods provided by the platform, the methods mentioned in this Privacy Policy, or by contacting us using the contact information at Contact Us.

 

 

 

Please note that, for security reasons, we may verify your identity before processing your request in accordance with any of your rights described above. In principle, we do not charge a fee if your request is reasonable. However, depending on the actual situation, we may impose a fee to cover our costs for repeated requests or requests that go beyond reasonable limits. We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), may be harmful to the legal rights and interests of others, or are highly impractical. Furthermore, we may not be able to respond to your request if it may seriously harm your legitimate rights and interests or those of other individuals and organizations.

 

 

 

12      How we process the personal information of minors

 

 

 

Our Platform and Services are primarily for adults, and we will not knowingly collect personal information from minors without verifiable parental consent. We treat anyone under the age of 18 (or the equivalent minimum age for full legal capacity in the relevant jurisdiction) as a minor. We consider it a parent's responsibility to supervise their children's activity. Minors may not use our services to purchase products from the Platform without the consent of their parent or guardian. If you believe your child has provided us with their Personal Information without verifiable parental or guardian consent, please contact us using the contact information at Contact Us.

 

 

 

13 Contact us

 

 

For any questions or concerns regarding our Privacy Notice or our privacy practices, please submit your request through the DSR platform (https://www.oppo.com/privacy-feedback/).

 

You can also contact our data protection officer at

Collegium Auditores GmbH

(a) Postal address: Haufeld 2a, 53721 Siegburg, Germany

(b) Email: datenschutz@collegium-auditores.de

 

You can contact Unumplus Limited by the following means: Postal address: 7 Albert Buildings, 49 Queen Victoria Street, London, United Kingdom, EC4N 4SA. 

 

 

 

14    How this Privacy Policy is updated

 

 

 

We may update this Privacy Policy from time to time, and you are advised to review it periodically to stay informed of any changes. Your continued access to or use of the Platform, or your continued use of the Services (whether active or passive) provided by or availing yourself of the Platform or through it, will be deemed your acceptance of this Privacy Policy and any future versions or modifications.