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Guangdong OPPO Mobile Telecommunications Corp., Ltd. (OPPO) has been made aware that a number of retailers carry out unauthorized imports of genuine (non–counterfeit) OPPO goods from outside the European Economic Area (EEA) for sale to EEA consumers. Often these products are intended for Asian markets that may require different standards and legal compliance.
We would like to inform our customers about the risk of the existence to buy and contribute with the gray import products (or parallel imports).
A parallel import is generally defined as the commercial import of goods via a distribution channel which has not been authorized by the manufacturer. The manufacturer’s distribution network is deliberately avoided. Parallel imports – also known as “gray imports” – take place without the consent of OPPO and are not intended for sale in the EEA.
If you are a resident in the EEA and buy a product from one of these retailers or purchase a product outside of the EEA, we would like you to be aware that there are risks associated with buying what is termed as a "gray import".
OPPO works exclusively with authorized dealers and distributors who sell the goods on behalf of OPPO.
Products intended for sale in the EEA comply with EEA consumer protection requirements. The operating instructions are safety information written in your own language so that you can understand them. You are also able to have your OPPO product repaired in qualified workshops under the warranty. This saves you costs which you would otherwise have to pay for. Products intended for the EEA market include accessories which are suitable for EEA countries. It is not necessary to buy expensive additional equipment for setting up and using the product for the first time.
The first sign of a parallel import is the sale price. The sale price of a parallel import is often much lower than the manufacturer’s recommended retail price. In some cases, the product is not delivered in the original packaging either.
Take great care in particular when buying online. OPPO always dispatches its products from EEA. The European Economic Area includes Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Iceland, Liechtenstein and Norway. If an OPPO product is dispatched, for example, from Asia, then it is definitely a parallel import.
In some cases, the seller does not clear the parallel import through customs correctly and tax is not paid by the seller in accordance with the regulations. The import duties or customer duties due must then be paid by you.
The scope of delivery may also be suspicious. The scope of delivery of an OPPO product always has the same elements in the EEA. If it is a parallel import, then the accessories supplied may differ in nature and scope from those in the official OPPO shop and be unsuitable for the European market.
In addition, the warranty card for each product should be examined carefully. If it is immediately apparent that the warranty card has not been issued by OPPO or even that it is missing, then the product purchased is a parallel import.
EEA consumers may find that gray market products do not meet their expectations because the products were not set up and tailored for that local market. For example:
· They may not have a CE mark which is required by European law and shows the product meets European safety requirements and can therefore be placed on the European market.
· OPPO does not provide guarantee of the proper functioning of the goods and accessories, and OPPO only provides it to authorized distributors.
· Gray import products are not covered by the OPPO EEA repair policy and therefore service support will not be covered by the OPPO manufacturing guarantee. This also means there is no in-warranty coverage even for dead on arrival products, at an EEA repair centre.
· The goods and accessories might be not compatible with the original equipment of OPPO and may dysfunction or not work properly.
The box may not contain an EEA power supply (adapter/cord) or may potentially include a power supply that was not provided by OPPO and therefore OPPO was unable to run respective quality checks.
· Another risk of acquiring products in unauthorized distribution centers is the extra cost which may be charged for the goods, accessories or the delivery and OPPO cannot guarantee the function or effectivity of these.
· Refunds and returns may be difficult or impossible as sellers outside EEA region may not be subject to your EEA consumer legislation on product returns.
· Incorrect updates and software - which may not function in your region.
· No cashback – may not eligible to claim the benefit of a cashback (if offered) or benefit from other local OPPO promotions.
With the intention to prevent any inconvenient, we add the list of the authorized retailers
Authorized dealers: (For now, will have more in the future)
1. Spain:
a) MediaMarkt (https://www.mediamarkt.es/)
b) El corte ingles (https://www.elcorteingles.es/)
c) Fnac (https://www.fnac.es/)
d) Movistar (https://www.movistar.es/)
2. France:
a) Fnac (https://www.fnac.com/)
b) Darty (www.darty.com)
3. Italy:
a) Mediamarket S.p.a. (www.mediaworld.it)
4. Netherlands:
a) OPPO Store (store.oppomobile.nl)
b) MediaMarkt (www.mediamarkt.nl)
c) T-Mobile (www.t-mobile.nl)
d) Mobiel (www.mobiel.nl)
e) Coolblue (www.coolblue.nl)
f) Tele2 (www.tele2.nl)
g) Ben (www.ben.nl)
If you have any doubt, please contact us.
For repair please call our hotline.
Guangdong OPPO Mobile Telecommunications Corp., Ltd. (OPPO) has been made aware that a number of retailers carry out unauthorized imports of genuine (non–counterfeit) OPPO goods from outside the European Economic Area (EEA) for sale to EEA consumers. Often these products are intended for Asian markets that may require different standards and legal compliance.
We would like to inform our customers about the risk of the existence to buy and contribute with the gray import products (or parallel imports).
A parallel import is generally defined as the commercial import of goods via a distribution channel which has not been authorized by the manufacturer. The manufacturer’s distribution network is deliberately avoided. Parallel imports – also known as “gray imports” – take place without the consent of OPPO and are not intended for sale in the EEA.
If you are a resident in the EEA and buy a product from one of these retailers or purchase a product outside of the EEA, we would like you to be aware that there are risks associated with buying what is termed as a "gray import".
OPPO works exclusively with authorized dealers and distributors who sell the goods on behalf of OPPO.
Products intended for sale in the EEA comply with EEA consumer protection requirements. The operating instructions are safety information written in your own language so that you can understand them. You are also able to have your OPPO product repaired in qualified workshops under the warranty. This saves you costs which you would otherwise have to pay for. Products intended for the EEA market include accessories which are suitable for EEA countries. It is not necessary to buy expensive additional equipment for setting up and using the product for the first time.
The first sign of a parallel import is the sale price. The sale price of a parallel import is often much lower than the manufacturer’s recommended retail price. In some cases, the product is not delivered in the original packaging either.
Take great care in particular when buying online. OPPO always dispatches its products from EEA. The European Economic Area includes Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Iceland, Liechtenstein and Norway. If an OPPO product is dispatched, for example, from Asia, then it is definitely a parallel import.
In some cases, the seller does not clear the parallel import through customs correctly and tax is not paid by the seller in accordance with the regulations. The import duties or customer duties due must then be paid by you.
The scope of delivery may also be suspicious. The scope of delivery of an OPPO product always has the same elements in the EEA. If it is a parallel import, then the accessories supplied may differ in nature and scope from those in the official OPPO shop and be unsuitable for the European market.
In addition, the warranty card for each product should be examined carefully. If it is immediately apparent that the warranty card has not been issued by OPPO or even that it is missing, then the product purchased is a parallel import.
EEA consumers may find that gray market products do not meet their expectations because the products were not set up and tailored for that local market. For example:
· They may not have a CE mark which is required by European law and shows the product meets European safety requirements and can therefore be placed on the European market.
· OPPO does not provide guarantee of the proper functioning of the goods and accessories, and OPPO only provides it to authorized distributors.
· Gray import products are not covered by the OPPO EEA repair policy and therefore service support will not be covered by the OPPO manufacturing guarantee. This also means there is no in-warranty coverage even for dead on arrival products, at an EEA repair centre.
· The goods and accessories might be not compatible with the original equipment of OPPO and may dysfunction or not work properly.
The box may not contain an EEA power supply (adapter/cord) or may potentially include a power supply that was not provided by OPPO and therefore OPPO was unable to run respective quality checks.
· Another risk of acquiring products in unauthorized distribution centers is the extra cost which may be charged for the goods, accessories or the delivery and OPPO cannot guarantee the function or effectivity of these.
· Refunds and returns may be difficult or impossible as sellers outside EEA region may not be subject to your EEA consumer legislation on product returns.
· Incorrect updates and software - which may not function in your region.
· No cashback – may not eligible to claim the benefit of a cashback (if offered) or benefit from other local OPPO promotions.
With the intention to prevent any inconvenient, we add the list of the authorized retailers
Authorized dealers: (For now, will have more in the future)
1. Spain:
a) MediaMarkt (https://www.mediamarkt.es/)
b) El corte ingles (https://www.elcorteingles.es/)
c) Fnac (https://www.fnac.es/)
d) Movistar (https://www.movistar.es/)
2. France:
a) Fnac (https://www.fnac.com/)
b) nbsp; Darty (www.darty.com)
3. Italy:
a) Mediamarket S.p.a. (www.mediaworld.it)
4. Netherlands:
a) OPPO Store (store.oppomobile.nl)
b) MediaMarkt (www.mediamarkt.nl)
c) T-Mobile (www.t-mobile.nl)
d) Mobiel (www.mobiel.nl)
e) Coolblue (www.coolblue.nl)
f) Tele2 (www.tele2.nl)
g) Ben (www.ben.nl)
If you have any doubt, please contact us.
For repair please call our hotline.
