One Time Free screen replacement
Frequently Asked Questions:
What is One-time screen replacement offer?
Answer:- Any customer who buy OPPO F7 mobile handset during Pre-Order through Flipkart mobile App or Flipkart website, shall be eligible to get Screen replacement (ONE TIME ONLY) in case of damage within 1 year from date of purchase
How many times can I get screen replacement free of cost?
Answer:- Only one time within a period of one (1) year from the date of purchase(Service charges applicable).
Do I have to make any kind of payment?
Answer:- In case of availing the facility of free replacement of damaged screen, the applicable service charge shall be payable and borne by Customer. You can avail this offer within 1 year anytime from the date of the purchase of the Product if the screen suffers external damage.
Can I get part replacement of any damage to Handset?
Answer:-No. Only damaged Touch Panel or Display would be eligible to be replaced within 1 year from purchase date. No other Spares parts are covered under this offer.
How can I get my screen replaced under this offer?
Answer:-You need to visit nearest OPPO Authorized Service center & need to submit purchase proof to Service center. Service center will verify & validate eligibility of offer. Upon applicability of offer service center will do screen replacement with only service charge.
TERMS & CONDITIONS for OPPO F7 1 year Screen Replacement Offer Preliminary
This offer is being run by OPPO Mobiles India Pvt. Ltd. (OPPO) on www.flipkart.com, Flipkart mobile app and Flipkart mobile site (collectively “Platform”), which Platform is owned and operated by Flipkart Internet Private Limited (“Flipkart”, “We” or “Our”).
By participating in this Offer (defined below), the user (“You” or “Your”) agrees to be bound by:
these terms and conditions (“T&C”);
all applicable terms and conditions of OPPO.
Offer is valid on 2nd April 2018
To avail this Offer You must do/fulfill the following:
Age must be 18 years or above;
Must have a valid account on the Platform and log into the same; and
Purchase OPPO F7 handset on the Platform (“Product”) during the Offer Period.
Upon fulfilling the above requirements, You will be eligible for one-time replacement of the screen in case of screen breakage of the Product within a period of 1 year from the date of purchase of the Product (“Validity Period”) by paying service charges only (“Offer”).
To avail the Offer, You are required to submit the Product at the OPPO authorized service centre (https://www.oppo.com/in/supports/customer-service-center/), produce the purchase invoice, Your valid identity proof and provide Your valid contact number. Upon confirmation by OPPO’s authorized centre of applicability of the Offer to You, the Offer benefit will be extended upon Your payment of service charges. The decision of OPPO’s authorized service centre as regards applicability of the Offer will be final.
This Offer is available for screen breakage only and shall not apply against scratches, grazes, minor abrasions or scuffmarks on the Product.
Spare parts covered under the Offer are touch panel/DISPLAY or one glass solution (OGS), as applicable. Any other spare part or cosmetic part does not fall under the Offer.
This Offer only covers one time replacement of the screen. Other than screen breakage for the first time, any other issue reported in the Product will be governed by the applicable manufacturer’s warranty policy of the Product.
This Screen Replacement Offer excludes:
Damage suffered as a result of liquid ingress.
If another part of the phone (other than the screen) is damaged beyond economical repair.
If the damage is suffered as a result of use of the phone other than for its ordinary and generally accepted purpose or is deliberately damaged.
Other Terms & Conditions
This Offer is a contract between You and OPPO in relation to the Offer and Flipkart is not/shall not be a party to the same. Flipkart shall not be responsible for non-fulfillment of this Offer or any other loss, injury or any other liability arising due to availing of this Offer and any claim or dispute in relation to the same must be directed towards OPPO.
By availing this Offer, it would be deemed that You have given You consent to contact You through call, SMS or email on the details provided by them for the purpose of this Offer.
You acknowledge and confirm that You are aware of the nature of telecommunications/internet services and that an email transmission may not be received properly and may be read or be known to any unauthorized persons. You agree to assume and bear all the risks involved in respect of such errors and misunderstanding and Flipkart or OPPO shall not be responsible in any manner.
The Offer benefit cannot be transferred, substituted or encashed.
You are not bound in any way to participate in this Offer. Any participation is voluntary and the Offer is being made purely on a best effort basis.
Flipkart and OPPO reserve the right to disqualify You from the benefits of this Offer, if any fraudulent activity is identified as being carried out for the purpose of availing the benefits under the said Offer.
The Offer shall be subject to force majeure events and on occurrence of such an event, the Offer may be withdrawn at the discretion of Flipkart and OPPO.
Flipkart shall not be responsible for any loss, injury or any other liability arising due to participation by any person in this Offer.
Flipkart shall not be liable towards the fulfilment of the Offer and any claim or dispute in relation to the same must be directed towards OPPO.
You hereby agree to indemnify and keep OPPO and/ or Flipkart harmless against all damages, liabilities, costs, expenses, claims, suits and proceedings (including reasonable attorney’s fee) that may be suffered by OPPO and/OPPO or as a consequence of (i) violation of terms of this T&C by You; (ii) violation of applicable laws; (iii) any action or inaction resulting in willful misconduct or negligence, on Your part.
These T&C shall be governed in accordance with the applicable laws in India. Courts at Delhi shall have the exclusive jurisdiction to settle any dispute that may arise under this T&C.
For any queries regarding the Offer, You can contact OPPO at [firstname.lastname@example.org]. Any query regarding this Offer will be entertained until 31st May 2018. Post such date, Flipkart and OPPO will not entertain any correspondence or communication regarding this Offer from any persons.
The Offer shall be subject to the Income-Tax Act, 1961 and all disbursements shall be subject to TDS, as applicable.
This document is an electronic record in terms of Information Technology Act, 2000, and the Rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.