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OPPO’s response to COVID-19

2020-03-27

During these tough times, we need to remain united and practice the necessary steps to fight against the spread of COVID-19. With the safety of our users and employees being the absolute priority, we formed a special team to oversee preventative actions and maintain ongoing operations. OPPO has been committed to protecting our community to fight this pandemic and encourage everyone in working together to protect family, friends and neighbors alike.

 

To Our Community

At our core, OPPO is committed to playing a pivotal role in helping communities thrive. We have donated to the relevant institution to help purchase medical supplies. During the early days of the outbreak in China, we have dispatched some of our workers to help aid in the production of face mask in other factories. Recently we also donated face masks to European countries and Japan to help local health care professionals. We also share our preventative actions with global suppliers to help decrease the spread of COVID-19.

 

We hope our customers stay healthy and stay at home at this time. To maintain our service quality, OPPO online service team is currently working around the clock to ensure all user inquiry being answered; while most units working remotely from home.

Moreover, for users whose warranty expires during the period from March 23rd to May 23rd, it will be automatically extended until May 31st free of charge.


For Our Employees

We have a full supply of face masks for employees worldwide and are encouraging staff to work from home by following local policies. While some staff members are required to be onsite; we are practicing preventative measures to maximize interpersonal space and maintain social distance.

Our HR and IT departments have worked together to develop an intranet system for employees worldwide – where our staff will report daily health updates. Besides, we are also reducing business travel and asking our team to practice online communication as much as possible. If employees must travel, a 14-day self-quarantine is required upon arrival to ensure the health and safety of all our employees.

 

Retail and Online

OPPO is tremendously grateful for our global partners and community for helping us during these hard times. In efforts to continue preventing the spread of the COVID-19, we are conducting daily retail store disinfection and providing non-contact delivery to customers to ensure the health and safety of both parties.

For overseas retail stores, we are following local policies of each country. For on-site staff, we also conduct preventative measures, including daily disinfection and temperature checks. In the current situation, we encourage you to use our online channels to explore our products and services.

 

Moving Forward

We will continue exerting our efforts to help our nation and the whole world fight this pandemic. We thank our global & local staff at OPPO community for doing their part.

Our determination and camaraderie give us confidence that we can continue supporting each other during these tough times.