Support

FAQ

  • Why is the GPS not working?

    Please check the possible reason and troubleshooting steps below to solve your issue:

    1. The signal indoors is not strong enough for your current location, please walk around and find a place with better signal;

    2. The firmware is not working, please download the firmware from the official website.

  • What should I do if the touch screen is not working?

    Please check the possible reason and trouble shooting steps below to solve your issue:

    1. The phone is interfered with due to the static electricity caused by the friction, please gently press the power button to turn off the screen and turn it back on. In most cases this fault can be solved with this step;

    2. The phone screen is humid or wet, please wipe away the water on the phone screen to recover the screen-touch function;

    3. There are some running applications that slow down the system, please wait until the system is back to normal or close corresponding applications;

    4. The phone firmware or the screen itself is faulty, please download the firmware from the official website and update the phone.

  • What should I do if I cannot connect or pair with bluetooth?

    Please check the possible reason and trouble shooting steps below to solve your issue:

    1. The Bluetooth version in two devices are different, please check the version of Bluetooth or Bluetooth earphones of the other device. Where possible, pair your device with the one that has the same version of Bluetooth or Bluetooth earphones;

    2. The connection distance is over the limit, please use Bluetooth within a valid connection distance;

    3. The Bluetooth earphones are set as not discoverable to other devices, please set the Bluetooth devices as discoverable via [Settings];

    4. Phone firmware is faulty, please download the firmware from official website and update the phone.

  • What should I do if I am not able to take photos?

    Please update the firmware to the latest version.

  • What should I do if the screen flickers?

    Please check the possible reason and trouble shooting below to solve your issue:

    1. You enabled [Automatic brightness], please disable it;

    2. Applications installed are not compatible, please uninstall or update those incompatible applications;

    3. The phone suffers strong ambient electromagnetic interference, please keep the phone far away from sources of strong electromagnetic interference.

  • What should I do if the earphone is noisy, or there is no earphone input sign on the phone after inserting it?

    Please check the possible reason and trouble shooting steps below to solve your issue:

    1. Using earphones while the phone is charging may cause noises due to current interference, please try to avoid using earphones while the phone is charging;

    2. The earphone sound hole is blocked or polluted, please clean the earphones and make sure the earphone sound hole is open;

    3. The jack pin function definition of the earphones in use does not match the earphone socket standard of the phone, please use the original earphones or those earphones that comply with the phone socket standards;

    4. Phone firmware is faulty, please download the latest firmware from the official website and update the phone;

    5. Earphones are damaged or faulty, please try another pair of earphones to check if the fault remains. If not, that means the fault is caused by the earphones themselves, so replace them with some working earphones.

  • What should I do if I cannot hear anything when receiving an incoming call?

    Please check the possible reason and trouble shooting steps below to solve your issue:

    1. The phone is abnormal. It is in Earphone mode even the earphone is not inserted, please insert and unplug the earphones. If the phone is still in Earphone mode while the earphones are not inserted, bring the phone to a service center;

    2. Receiver  is blocked by dust or is covered by a protective film, please clean the earpiece, and avoid the earpiece being covered by a protective film;

    3. Phone firmware is faulty, please download the firmware from official website and update the phone.

  • What should I do if I am not able to make calls?

    Please check the possible reason and trouble shooting steps below to solve your issue:

    1. The phone is in Airplane mode, please turn off Airplane mode;

    2. The PIN code of SIM card is locked, please use the PUK code of SIM card to unlock the PING code (the PUK code can be obtained by providing the carrier with the SIM card service code);

    3. Call barring is set for the phone, please cancel the call barring for the phone;

    4. The phone serial number (IMEI number) is lost, On dial screen, enter "#06#" to view the phone serial number (IMEI number). If the serial number is lost, bring the phone to a local service center;

    5. Serious ambient interferences, weak signal, or signal blind spots, please tap [Settings] -> [About phone] -> [Status] -> [SIM status] -> [Signal strength]. Make sure the absolute value of displayed number is less than 95dB;

    6. Phone firmware is faulty, please bring the phone to a service center to fix the software, or download the corresponding firmware from official website and update the phone with it.