Support

Warranty Terms


I.         Service Terms

Thank you for using OPPO mobile phone. We will provide our product with comprehensive warranty services in accordance with applicable national laws and regulations. In case of any conflict between the following policies and the National Policies, or Commissions, the national policies shall prevail.


1. Within 30 days from the purchasing date, if any performance fault listed in the Schedule "Performance Failure Table" occurs on your device, consumer can claim for a replacement or maintenance.


2. Within 12 months from the purchasing date, if any performance fault listed in the "Performance Failure Table" occurs on your device, consumer can claim for maintenance. The accessories such as charger, data cable, headset and battery (including internal battery) have a 6-month warranty.


3. Please be sure to ­fill in your mobile phone warranty card in a complete, correct and truthful manner, ask the dealer to issue an invoice and keep it in a safe place.


4. Valid purchase invoice: the invoice shall indicate the serial number of the mobile phone, factory serial number (batch number) of the accessories (battery and charger), product model, sales date, Seller's seal, amount and so on.


5. A valid warranty card and invoice are essential for protecting your warranty rights. (Valid warranty card and invoice: the information fi­lled in shall be complete, true and correct without alteration). If you lose the valid invoice and warranty card and are unable to provide us with a photocopy of them, we will provide your mobile phone with a 12-month warranty service beginning from the 90th day after the manufacturing date of your mobile phone.


6. Our warranty does not cover the other accessories for the product (for instance: the user manual, warranty card, etc.).


Note: The above warranty is only valid for the products sold in this country. OPPO has the power of ­final review and interpretation for the warranty policy.

 

II.         Warranty Instructions and Conditions

1. Your warranty (please refer to the Warranty Information Card) is only valid under normal use of your device. All man-made damages and any of the following conditions are out of free warranty, but a repair can be still implemented at your own cost:

A. The warranty period has expired;

B. Damage caused by human factors, including damages caused by usage under improper operating environment and the failure to the user manual;

C. The customer disassembles, repairs or modifi­es the device without the Company's authorization or has it repaired at a repair shop that is not included in the Company's approved repair network;

D. Damage caused by a force majeure (such as floods, ­res, earthquakes and lighting);

E. The user is unable to provide the warranty card and valid proof of purchase or the product model and barcode do not match or are altered;

F. Natural wear and tear of the product (such as casing, keypad, display screen, antenna and otheraccessories);

G.Faults, damages or defects not caused by the company;

H.Barcode and warranty labels are damaged and unrecognizable.

 

2. Others

A. External damages (including wear, tear, and scratches) are not entitled to the warranty service;

B. Faults caused by the Internet and wireless information service providers (operators) are not covered by the warranty;

C. Our warranty does not cover services verbally promised by the dealer which violate principles set forth on the warranty card. For products that meet the replacement requirements, you can go to our nearest approved warranty service centre for replacement. Upon replacement, if the device is faulty, we can replace it with a device of the same speci­fication and model; if any accessory is faulty, the faulty accessory will be replaced. Both replacements are free of charge.


3. If any of our products is required to be ­fixed, you may take it to any warranty shop in our national warranty network;


4. If the product requires repair since water enters the device or it is seriously damaged by human factors, the customer needs to sign the repair agreement form with the OPPO Customer Service Centre ­firstly;


5. All components, parts and accessories replaced during the warranty period shall become the property of the Company.

 

III.         Considerations for Sending the Device for Repair and Collecting It

1. When completing the OPPO Mobile Phone Repair Form, the customer must fi­ll in valid information in clear handwriting as required (name, address, phone number and fault symptoms);


2. Before sending your device for repair, please back up all information and data you have saved on the mobile phone (such as phone numbers, text messages and pictures) before you delete them to prevent loss or damage during the testing and inspection processes. In any circumstances, OPPO Customer Service Centre and its staff‑ will not be responsible or obligated to back up or recover your information and data, or accept responsibility for any consequence arising from the loss, damage or leakage of your information and data. Please ensure the legality of the information and data you have saved. To respect your privacy, we will not transmit, backup or examine your information and data(unless they are necessary for us to provide you with services), and we reserve the right to refuse to provide services for illegal content;


3. The Customer shall collect the mobile phone by presenting the OPPO Mobile Phone Repair Form. In case the Customer loses the Customer Copy, the Customer shall go through the loss reporting procedures with his/her personal ID or valid proof of identity before collecting the mobile phone.


Performance Failure Table


Name

Performance   failure

 

 

 

 

Device

Failure of functions   listed in the user manual

No display / typos /   drain plan

Cannot boot / cannot   login or communicate

No vibration

Dial error

Accidental shutdown

Poor contact of SIM card / SD card (for handsets which have SD card slot)

Button control failure

No sound in one direction   or abnormal volume

 

Charger

Casing breakage due to   structural or material factors; does not work or unable to work normally;   unable to charge normally using the designated charger


Battery

The phone is still unable   to work normally after charging, and the judgment criteria is that the   battery capacity is no less than 80%

External   wired headset

Unable to make/receive calls normally

 

 Except failure caused by networks