• What should I do if the screen flickers?

    Please check the possible reason and trouble shooting below to solve your issue:

    1. You enabled [Automatic brightness], please disable it;

    2. Applications installed are not compatible, please uninstall or update those incompatible applications;

    3. The phone suffers strong ambient electromagnetic interference, please keep the phone far away from sources of strong electromagnetic interference.

  • What should I do if I am not able to take photos?

    Please update the firmware to the latest version.

  • What should I do if I cannot connect or pair with bluetooth?

    Please check the possible reason and trouble shooting steps below to solve your issue:

    1. The Bluetooth version in two devices are different, please check the version of Bluetooth or Bluetooth earphones of the other device. Where possible, pair your device with the one that has the same version of Bluetooth or Bluetooth earphones;

    2. The connection distance is over the limit, please use Bluetooth within a valid connection distance;

    3. The Bluetooth earphones are set as not discoverable to other devices, please set the Bluetooth devices as discoverable via [Settings];

    4. Phone firmware is faulty, please download the firmware from official website and update the phone.

  • What should I do if the touch screen is not working?

    Please check the possible reason and trouble shooting steps below to solve your issue:

    1. The phone is interfered with due to the static electricity caused by the friction, please gently press the power button to turn off the screen and turn it back on. In most cases this fault can be solved with this step;

    2. The phone screen is humid or wet, please wipe away the water on the phone screen to recover the screen-touch function;

    3. There are some running applications that slow down the system, please wait until the system is back to normal or close corresponding applications;

    4. The phone firmware or the screen itself is faulty, please download the firmware from the official website and update the phone.

  • Why is the GPS not working?

    Please check the possible reason and troubleshooting steps below to solve your issue:

    1. The signal indoors is not strong enough for your current location, please walk around and find a place with better signal;

    2. The firmware is not working, please download the firmware from the official website.